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HMRC internal manual

Repayment Claims Manual

HM Revenue & Customs
, see all updates

Management and security: Introduction

This section is for Group Leaders and contains instructions on reviewing

  • the Open Claims List (RM5348)
  • the Uncleared Electronic Mail Review List (RM5352)
  • the Register of over-repayments (RM5356)
  • a sample of cases for Quality Control (RM5360).