This part of GOV.UK is being rebuilt – find out what beta means

HMRC internal manual

Repayment Claims Manual

Management and security: Introduction

This section is for Group Leaders and contains instructions on reviewing

  • the Open Claims List (RM5348)
  • the Uncleared Electronic Mail Review List (RM5352)
  • the Register of over-repayments (RM5356)
  • a sample of cases for Quality Control (RM5360).