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HMRC internal manual

Repayment Claims Manual

HM Revenue & Customs
, see all updates

Over-repayments: The payable order has not been cashed

If the payable order has not been cashed

  • send an explanation and an apology to the claimant
  • ask the claimant to return the payable order if it has not already been cashed
  • put the file on special B/F for 10 days to await a replyIf the claimant does not reply within 10 days report the facts to FAO (Payments)