RM5172 - Over-repayments: Obtaining the claimant's agreement

When an Inspector has told you that the over-repayment is recoverable and how to recover the over-repayment

• write to the claimant or agent and say what you propose to do, for example

• set-off all the over-repayment against another claim or claims
• set-off part of the over-repayment against another claim or claims
• ask the claimant to repay some or all of the over-repayment

• include a computation, explanation and apology
• ask for agreement to your figures and to the way you propose to recover the over- repayment
• tell the claimant that you can recover the over-repayment formally by assessment if you have to
• put the file on special B/F for 10 days to await a reply.