Over-repayments: How to begin to recover an over- repayment
When you have decided to recover an over-repayment over £ 100 (RM5148 - RM5152) take the following steps.
Find out whether the payable order has been cashed (RM5160).
Decide how to recover the over-repayment.
If the payable order
* has not been cashed see RM5164 * has been cashed follow the Inspector's instructions.
Ask the claimant to agree your recovery proposals (RM5172).
If the claimant agrees recover the over-repayment by voluntary means. See RM5176 `Claimant agrees to refund the over-repayment’. 5 If the claimant fails to reply see RM5180. 6 If the claimant objects see RM5176.