RM1208 - RA action: Counter calls and telephone calls

If a claimant calls at the counter about vouchers see RM1212 - RM1216.

Otherwise if a claimant telephones or calls at the counter

• ask the claimant for the following details
• name, address and reference number

and

• the name and address of the taxpayer, if different
• check TI if the claimant cannot quote the reference
• pass the enquiry to the allocation officer with a note of the details.