RA action: Counter calls and telephone calls
If a claimant calls at the counter about vouchers see RM1212 - RM1216.
Otherwise if a claimant telephones or calls at the counter
- ask the claimant for the following details
- name, address and reference number
- the name and address of the taxpayer, if different
- check TI if the claimant cannot quote the reference
- pass the enquiry to the allocation officer with a note of the details.