RA action: Vouchers received before claim
If you receive vouchers without a claim take the following action.
If the claimant calls with vouchers before making a claim for the period do not accept or cancel the vouchers
- issue a claim form for completion and return with the vouchers
explain that you can only accept the vouchers with the claim.When you receive vouchers by post
- if there is no explanation and you cannot trace a registered claim for the period
- send the uncancelled vouchers back to the claimant with a claim form
- ask the claimant to return the vouchers with the completed form
- otherwise see RM1216.