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HMRC internal manual

Collection of Student Loans Manual

FAQs: borrowers questions and answers: amount of repayments: made repayments but earn less than threshold

Suggested answer 

If your earnings for the year are less than the threshold you may be liable to a repayment and should contact the Student Loans Company for advice on 0300 100 0611.

Please ensure that you have full details of your income and deductions available. You may be asked to produce these.

HMRC action 



1. Do not provide any more information to the borrower. In particular do not categorically state that a repayment will be made
2. The Student Loan Company may make a repayment in certain circumstances once they are satisfied that the income was less than the threshold and that the employer did make deductions