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HMRC internal manual

Collection of Student Loans Manual

HM Revenue & Customs
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FAQs: employers questions and answers: start notice held - t/p says loan repaid

Suggested answer

Start making deductions in accordance with the instructions given on the Start Notice.


Tell your employee to contact the Student Loans Company (0300 100 0611), to discuss the position. If the loan has been repaid a Stop Notice will be sent to you.

HMRC action



1. Information held by the Student Loans Company in respect of repayments made by borrowers may be out of date where, in some PAYE cases, information is only updated when the end of year returns are made
2. Stop Notices will normally be issued automatically when the Student Loans Company estimate that the loan will be paid off. This is based on the pattern of previous payments and income. There will obviously be cases where a loan may be paid off before a Stop Notice is issued
3. The employer should never be told to phone the Student Loans Company. They will deal only with the borrower