Guidance

Veterinary Medicines Digital Service

Service for Marketing Authorisation Holders and their associated businesses, to license veterinary medicines in the UK and report any problems with their use.

Veterinary Medicines Digital Service - new version launch

The Veterinary Medicines Digital Service (VMDS) is for business use only.

The VMDS replaces EU systems that we will no longer use from 1 January 2021 including:

  • Common European Submission Platform (CESP) (application submission)
  • Eudralink (secure messaging)
  • Webtrader (adverse event reporting)

Originally launched in March 2019, we have since enhanced the VMDS, which was launched on 16 September 2020.

This enhanced version has replaced the previous version and you will need to re-register to use it.

Access the service

Sign in to your account using the Access service button.

Access service

VMDS business users

Users of the VMDS are holders of:

  • Marketing Authorisations and other licensing certificates (including Animal Test Certificates, Homeopathic Registrations, and Autogenous Vaccine Authorisations)
  • Manufacturing Authorisations
  • Wholesale Dealer Authorisations

The service allows users to:

  • apply for new national authorisations, or to vary or renew existing ones
  • submit information in support of other national licensing activities, such as mock-ups and Animal Test Certificates (also refer to EU licensing applications)
  • communicate securely with us, if you choose. You can also use normal email
  • submit adverse event reports

This service is not for use by:

  • veterinary professionals, unless they are applying for an ATC-S
  • pet owners
  • members of the public to report a suspected problem with an animal medicine or microchip. They’ll need to follow the citizen services process.

Consultants

Consultants cannot register independently; they must be invited by a company that they are doing work for to join their account; this means they may be invited into more than one company account. The service will recognise consultants, which will help ensure they are only given access to the information and parts of the service that they are permitted to see and use.

Holders of Active Substance Master Files (ASMF)

Holders of ASMF should register as a manufacturer, so that they can use the secure messaging part of the service to submit their Active Substance Master Files.

EU Licensing Applications

If you are submitting an EU application involving Northern Ireland, please review the Submission guidance.

Opening a business account

Before you can use the VMDS, you must apply to open a business account. If you registered to use the previous version, you will need to re-register to use this enhanced version.

Accounts are per company, such as an MA holder, Manufacturer or Wholesaler. If the company is a combined manufacturer and wholesaler site, please choose one.

The first person to open an account on behalf of a company will become the account’s Primary Administrator. Consultants can act as a company’s primary administrator.

Consultants can act as a company’s Primary Administrator. In this case, the consultant as the primary administrator, will have permission to see and access all parts of the service on behalf of that company.

As the Primary Administrator, you will need to provide some information about yourself and the company including:

  • your company number (for MA holders) or site number (for manufacturers and wholesalers), if you have one. New companies won’t yet have theirs as these are allocated during the assessment of your first application. In this case, leave that field blank
  • official business address. This is the one that appears or will appear on the authorisation documentation. Please note, once you have entered the official business address, you won’t be able to amend it; any changes to the address must be done via a variation as per normal procedures
  • name and contact details of a colleague who can verify your identity and confirm your connection to the company

MAHs in the process of updating their official business name and / or address, should register using their old details. We will update the information on all product authorisations once the variations have been submitted and approved.

If you try and register a company that is already on the system, the Primary Administrator for your company will be informed. It will then be up to them to invite you to use the service.

Register now

VMD checks

Using the information you provide, we will check to make sure:

  • it’s appropriate for your company to use the service
  • you are a legitimate representative for that company

These checks usually take 2 working days but may take longer if a response is needed.

Primary administrator rights

As the Primary Administrator, you can add and remove users of your account at any time by invitation, without the need for any additional verification. You manage this element entirely at your discretion.

Users can be anyone you wish to have access, such as company staff, consultants and contractors.

Users can be invited to use more than one company account.

Accessing and using your business account

Once registered, you will need to sign in to access the services.

Using the licensing part of the service, you will be able to submit national applications for new Marketing Authorisations (MAs), variations and renewals using our online forms. If your application requires a data dossier, you must add a placeholder page in the dossier where you would have previously included an application form. Without this placeholder page, your application will fail the automatic technical validation process.

You’ll also be able to submit documentation in support of other licensing activities such as mock-ups.

Further information about licensing application submissions is available in the Submission guidance.

The secure messaging function enables you to communicate securely with the VMD including sending messages to the VMD’s shared mailboxes, such as s.response@vmd.gov.uk.

If you would like to be added to a company’s business account, please contact them.

Sign-in to the service once registered

Once registered, you’ll receive a confirmation email. You’ll then be able to sign-in and use the service.

Guidance

A number of guidance presentations are available for you to view; these cover the following points:

Terms of use

To use this service, you’ll need to read and accept our terms and conditions.

Directly connect to the service

If you use commercial Pharmacovigilance software, you can set up a direct connection to send reports to VMD. You’ll need to contact our online service desk to arrange this.

Support

If you need any technical assistance please contact us using the:

The first time you use the online service desk, you’ll need to sign up.

If you have a non-technical query, please contact the relevant business area:

Published 25 March 2019
Last updated 16 September 2020 + show all updates
  1. Details of and instructions to access the new version of the VMD Digital Service.

  2. First published.