Guidance

Using the Veterinary Medicines Digital Service

Service for Marketing Authorisation Holders and their associated businesses, to license veterinary medicines in the UK and report any problems with their use.

The Veterinary Medicines Digital Service is for business use only.

Who can use the service?

This service is for Marketing Authorisation Holders (MAH) and their associated businesses to communicate with the Veterinary Medicines Directorate (VMD).

Marketing Authorisation Holders (MAH) are companies that hold authorisations:

  • to produce, market and sell veterinary medicines
  • for Animal Test Certificates (ATC)
  • for homeopathic registrations
  • to manufacture and supply autogenous vaccines

Their associated businesses can include:

  • business premises where medicines are stored and inspected
  • manufacturers
  • consultants

This service is not for veterinary professionals, pet owners or members of the public to report a suspected problem with an animal medicine or microchip. They’ll need to follow the citizen services process.

What is the service?

The Veterinary Medicines Digital Service (VMDS) will allow pharmaceutical companies to:

  • apply for, vary and renew veterinary medicine authorisations
  • report, receive or follow-up on a suspected problem with a veterinary medicine in animals or humans
  • communicate, send and receive files securely with the VMD

Register to use the service

Register now

Information you’ll need

The first time you use the service, you’ll need to provide information about you and the company you represent.

You’ll also need a:

  • Government Gateway and a Defra identity account. If you do not have these accounts, you’ll be prompted to create them
  • VMD company number (if known) - this is the first 5 digits from your licence number. Or a VMD site number (if known) - this uses the following format: S1234
  • nominated person in your organisation to help us verify your application

VMD checks

Once you have completed the information, VMD will make background checks to make sure:

  • it’s appropriate for your company to use the service
  • you are a legitimate representative for that company

These checks will usually take up to 2 working days, but may take longer if a response is needed.

Service administrator rights

Once these checks are complete, you’ll be registered as the service administrator for your company. You’ll then be able to invite and allow others in your company to use the service.

VMD will not perform further checks on these individuals. As the service administrator, you’re responsible for making sure the validity of individuals who can access your companies account.

You can also choose to give administrator rights to these individuals. You must first allow them access to all 3 of the services that make up VMDS, before giving them administrative rights. If you fail to do this, it may restrict their access when acting on behalf of a different company.

Accessing a company’s account

If your company is already registered, you’ll need to be invited to use the service by the service administrator for your company.

If you try and register a company that is already on the system, the service administrator for your company will be informed. It will then be up to them to invite you to use the service.

Log in to the service once registered

Once you’ve registered and the checks are complete, you’ll receive confirmation that your application is approved. You’ll then be able to log in and use the service.

You can access your Defra services (including the VMDS) from the Defra account management page.

Terms of use

To use this service, you’ll need to read and accept our terms and conditions.

Directly connect to the service

If you use commercial Pharmacovigilance software, you can set up a direct connection to send reports to VMD. You’ll need to contact the online service desk to arrange this.

Support

If you need any assistance or have any queries please contact:

Veterinary Medicines Digital Service
Online service desk
Telephone: +44 01932 336911

The first time you use the online service desk, you’ll need to sign up.

Published 25 March 2019