Valuation Office Agency Rent Officers: Contact Us
Information on how customers can contact us.
Contact VOA Rent Officers
If you have a query about your case or any VOA services, the best way to get in touch or find the information you are looking for is through our Contact Form.
Our telephone service is available between 9.00am and 4.30pm, Monday to Friday.
03000 501501 (England)
Submit completed Fair Rent Forms
Please send your completed forms to NSOhelpdesk@voa.gov.uk.
For queries regarding fair rents, Local Housing Allowance rates, and to contact a Rent Officer, please email: NSOhelpdesk@voa.gov.uk.
Local authorities please email Helpdesk.lha@voa.gov.uk.
Make an FOI request
- Read about the Freedom of Information (FOI) Act and how to make a request
- Check our previous releases to see if we’ve already answered your question
- Make a new request by contacting us using the details below
Freedom of information
Email: foi@voa.gov.uk
We will acknowledge your request within three working days. If you have not had an acknowledgement please contact the VOA.
Submit lettings information
If you wish to submit lettings information to us, you can do so by emailing roli@voa.gov.uk.
Postal Address for completed Fair Rent Forms or queries
Valuation Office Agency
Rent Officer Functions
Customer Service Centre
Wycliffe House
Green Lane
Durham
DH1 3UW