Use the Operator Compliance Risk Score (OCRS) system
How the Operator Compliance Risk Score (OCRS) system works and how vehicle operators should use it.
Overview of OCRS
If you’re a vehicle operator, your drivers might be stopped at the roadside by the Driver and Vehicle Standards Agency (DVSA) for vehicle inspections.
DVSA uses the Operator Compliance Risk Score (OCRS) system to decide which vehicles should be inspected.
OCRS is used to work out the risk of an operator not following the rules on roadworthiness (the condition of its vehicles) and traffic, eg drivers’ hours, weighing checks etc.
It’s more likely that your vehicles will be inspected if your OCRS is high.
How OCRS works
OCRS is based on data collected by DVSA over a 3-year rolling period to the end of the previous Friday.
Data is taken from:
- annual tests
- roadside inspections
- inspections at operators’ premises
Scoring is split into 2 areas:
|Category||Where the data comes from|
|Roadworthiness||Vehicle tests (first tests, subsequent annual tests), ‘vehicle encounters’ (fleet check inspections at operator premises, roadside inspections)|
|Traffic||Roadside inspections and prosecutions (eg for drivers’ hours and tachograph offences, weighing checks)|
When OCRS is updated
The OCRS re-scoring process runs weekly and is updated on Saturday using the data up to the previous Friday. This allows:
- newly registered operators to be scored
- new events (eg vehicle encounters, annual tests) to be included in scores
- new vehicles that you’ve added to your operator licence to be included
OCRS for an individual vehicle
An individual vehicle won’t have its own OCRS - you only have one as an operator.
OCRS for different operator licences
OCRS scores are worked out for each of your operator’s licences. So you’ll have 2 scores (roadworthiness and traffic) for each individual licence that you have.
This lets you identify any specific issues with a particular licence that you have.
It’s likely that any new operator licence you get will have no score until vehicles on that licence are encountered by DVSA, eg through vehicle tests or roadside encounters.
Passenger vehicle operators
The results from passenger vehicle annual tests will be included in your roadworthiness score if you’ve voluntarily put the vehicles on your operator licence.
You can voluntarily put vehicles on your licence by registering to use the operator licensing self service system.
Trailers and OCRS
Trailer details from annual tests aren’t included in your OCRS. However, any prohibitions that are issued at the roadside are included and allocated to the vehicle drawing the trailer.
Sifted encounters and OCRS
Encounters that have been ‘sifted’ by DVSA examiners are not included as part of the scoring system.
A ‘sifted’ encounter is a roadworthiness inspection where a DVSA examiner decides that a full inspection is not needed, eg:
- it’s a brand new vehicle
- the vehicle has recently had an annual test
- the vehicle has recently had a roadside inspection
Vehicles excluded from operator licensing
You won’t have an OCRS if you only operate vehicles exempt from operator licensing or light goods vehicles. The score is based only on vehicles on your operator’s licence.
Changes to your operator licence
When you add a new operating centre to an existing licence it will have no effect on your OCRS.
When you apply for new operator licence in a different traffic area the new licence will be in the ‘GREY’ (no score) band until an annual test, roadside or other inspection has taken place.
OCRS for operators based outside Great Britain
An OCRS is worked out for operators who are based outside Great Britain. It’s only based on roadside encounters as DVSA has no access to annual test or prosecution data for these operators.
The OCRS is made available to DVSA enforcement staff allowing them to target high risk operators.
Changes DVSA makes to OCRS
DVSA can change how OCRS works (eg changing the points you can get for defects or offences) if it needs to.
You can sign up to get email alerts when DVSA plans to make changes.
Scoring and bands
The ‘base score’ decides which OCRS band you fall into.
Your ‘base score’ is worked out over a 3-year rolling period by dividing your total number offence or defect points by your total number of encounters.
You get more points for more serious defects or infringements.
|‘GREEN’||Low risk operator|
|‘AMBER’||Medium risk operator|
|‘RED’||High risk operator|
You will have 2 scores for each individual operator licence that you have – a roadworthiness score, and a traffic score.
The limits for each band are different for the roadworthiness and traffic categories.
|‘GREEN’||10 defect points or below||5 offence points or below|
|‘AMBER’||Between 11 and 25 defect points||Between 6 and 30 offence points|
|‘RED’||26 defect points or over||31 offence points or over|
|‘GREY’||No score||No score|
OCRS year weightings
As older offences or defects have less impact on road safety the points attributed to these reduce over the 3-year period OCRS uses to work out your ‘base score’. The 3-year period is split into 3 blocks of 1 year, with a different weighting for each block.
This means that your ‘base score’ changes as offences and defects move from year 1 through to year 3.
|Year block||Weighting factor|
How the base score is worked out
This diagram shows how the ‘base score’ is worked out and how the band you’re in is decided.
No scores on OCRS
You won’t have a score for the roadworthiness or traffic categories if there’s no data available for you in the 3-year rolling period. It’s possible to have:
- a score for one category but not the other
- no score for both categories
Points for defects and offences
Points for roadworthiness defects
|Cat 1 defect (immediate prohibition for tyres, brakes and steering defects)||200|
|Cat 2 defect (immediate prohibition for all other defects)||100|
|Cat 3 defect (delayed prohibition for tyres, brakes and steering defects)||50|
|Cat 4 defect (delayed prohibition for all other defects)||25|
|Cat 1 S marked defect (immediate prohibition for tyres, brakes and steering defects)||400|
|Cat 2 S marked defect (immediate prohibition for all other defects)||200|
|Cat 3 S marked defect (delayed prohibition for tyres, brakes and steering defects)||100|
|Cat 4 S marked defect (delayed prohibition for all other defects)||50|
|Annual test failure for tyres, brakes, steering defects||50|
|Annual test failure for all other defects||25|
Points for traffic offences
|Band 0 offence (least serious offence)||0|
|Band 1 offence||25|
|Band 2 offence||50|
|Band 3 offence||100|
|Band 4 offence||200|
|Band 5 offence||500|
Points for DVSA prosecutions
|DVSA prosecution case||500|
|DVSA operator prosecution points per offence||100|
|DVSA driver prosecution points per offence||50|
Prohibitions for breaches of the ADR (carriage of dangerous goods) regulations
|Risk category 1 (highest risk)||50|
|Risk category 2 (medium risk)||25|
|Risk category 3 (lowest risk)||0|
You can find further information in section 14 of the enforcement sanction policy document.
Events that put you into the ‘RED’ band
You’ll be put straight into the ‘RED’ band for 12 months if found guilty of an offence.
If an encounter with your vehicle results in a ‘most serious infringement (MSI)’, listed below, you will go straight into the ‘RED’ band for 6 months.
- exceeding the maximum 6 day or fortnightly driving time limits by margins of 25% or more
- exceeding, during a daily working period, the maximum daily driving time limit by a margin of 50% or more without taking a break or without an uninterrupted rest period of at least 4.5 hours
- using a fraudulent device able to modify the records of the recording equipment
- not having speed limited although required by Community law
- using a fraudulent device able to modify the speed limiter
- falsifying record sheets of the tachograph
- falsifying data downloaded from the tachograph and/or the driver card
- driving with a driver card that has been falsified
- driving with a driver card of which the driver is not the holder
- transporting dangerous goods without identifying them on the vehicle as dangerous goods, thus endangering lives or the environment to such an extent it leads to a decision to immobilise the vehicle
You’ll return to your base score when the trigger period of time has ended, so long as no further trigger events have happened since.
Access and use OCRS reports
You can access your OCRS report if you have one or more Great Britain operator licences. You’ll need to have your operator licence number(s) to fill in the form.
DVSA will then send a membership letter and a confirmation letter by post with instructions on how to access your OCRS and how to allow other employees access these reports.
This process takes about 5 working days.
Request your report
When you’ve got access, log on to the reports suite and select the ‘OCRS Report’. Enter the date you want the report to run from.
You can only select an end date for your report rather than a range of dates because OCRS works on a 3-year rolling period.
The current scoring system came into effect on 28 September 2012 so you’re only able to select report dates on or after this date.
Your OCRS report will contain information from the date on which the scores were last worked out, before the date you have selected.
It can take up to 2 working days for your requests to be processed and emailed to you.
Understand your OCRS report
The first page of your OCRS report contains:
- your operator details
- summary information showing how your score was worked out
- a summary of your prosecution points
- details of the OCRS band limits
The report also has details of specific events that have had a negative and positive effect on your score.
At the end of the report you can see details of events which have been removed from your score. It also shows your scores for the past 90 days.
Sample OCRS report
This sample report contains explanations of the important areas. It doesn’t contain all of the data used to work out the example scores.
PDF, 32.4KB, 6 pages
This file may not be suitable for users of assistive technology. Request an accessible format.
If you use assistive technology (eg a screen reader) and need a version of this document in a more accessible format, please email email@example.com. Please tell us what format you need. It will help us if you say what assistive technology you use.
Improve your OCRS
You’re responsible for making sure:
- your vehicles are always maintained to a high standard
- all relevant laws, regulations and rules are followed
You need to make sure that any failures at test and prohibitions issued are investigated.
DVSA recommends that you:
- get your OCRS on a regular basis
- track progress of your OCRS and, if it changes, get your OCRS report to understand why it changed
- set performance improvement targets to improve the score in the future
DVSA can give you advice and information to help you to identify potential problem areas. You can read guides on these subjects:
Guide to maintaining roadworthiness
The standards DVSA expects of all operators are set out in a number of publications including the ‘Guide to maintaining roadworthiness’.
What do you do if you think your OCRS is incorrect
DVSA cannot answer specific questions about an operator’s score by phone because of data protection rules.
- check that your vehicle registration is listed on your operator licence and correct any errors using the operator license self service system
- run your service history reports so that you can see what events have just been added and which events have just been removed
Appeal a test outcome, prohibition or fixed penalty
You should contact your local DVSA office and appeal the outcome if you think it was issued to you incorrectly or issued for the wrong reason.
You should appeal as soon as possible after the event.
The appeal is only likely to succeed if you’ve a good cause for the decision to be reversed.
A pending appeal will not have an effect on OCRS until the appeal has been accepted. The event will be removed from your OCRS if your appeal is successful, and it will be worked out again.
Prohibition cancelled after an appeal
Any defect items found will be removed and excluded from your OCRS when a prohibition is cancelled after an appeal. The encounter, if then classed as a clear encounter, will have a positive effect on your OCRS.
If your appeal is unsuccessful
If you want to take matters further you should follow the DVSA complaints procedure.
OCRS contains data that could be relevant to individuals, so it’s covered by data protection law.
OCRS bands are not given to a driver at the roadside, unless they can prove that they’re the sole proprietor or the operator of the vehicle.
You can contact DVSA if you need help accessing your OCRS data.
OCRS reports access
Queries about registering or accessing your OCRS account.