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Social care common inspection framework (SCCIF): boarding schools and residential special schools

16. Conduct during inspection

How inspectors and residential schools should work together.

16.1 Conduct of inspectors

Inspectors must uphold the highest professional standards in their work. The code of conduct requires inspectors to:

  • evaluate objectively, be impartial and inspect without fear or favour
  • evaluate provision in line with frameworks, regulations and standards
  • base all evaluations on clear and robust evidence
  • have no connection with the provider that could undermine their objectivity
  • report honestly and clearly, ensuring that judgements are fair and reliable
  • carry out their work with integrity, treating all those they meet with courtesy, respect and sensitivity
  • endeavour to minimise the stress of inspection on those involved
  • act in the best interests and well-being of service users
  • maintain purposeful and productive dialogue with those being inspected and communicate judgements clearly and frankly
  • respect the confidentiality of information, particularly about individuals and their work
  • respond appropriately to reasonable requests
  • take prompt and appropriate action on any safeguarding or health and safety issues

16.2 Expectations of residential schools

For inspection and regulation to be productive and beneficial, inspectors and managers must establish and maintain a professional working relationship that is based on courtesy and professional behaviour. Inspectors are expected to uphold the code of conduct, but we also expect providers to:

  • be courteous and professional
  • apply their own codes of conduct in their dealings with inspectors
  • allow inspectors to conduct their visit in an open and honest way
  • allow inspectors to evaluate the provision objectively against the inspection evaluation criteria and relevant standards and regulations
  • provide evidence that will enable the inspector to report honestly, fairly and reliably about their provision
  • work with inspectors to minimise disruption, stress and bureaucracy
  • ensure the health and safety of inspectors while on their premises
  • maintain a purposeful dialogue with the inspector or the inspection team
  • draw any concerns about the inspection to the attention of inspectors promptly and in an appropriate manner
  • respect the fact that inspectors need to observe practice and talk to staff and users without the presence of a manager or responsible individual