Seafarer Operations contact details
Contact details for the Seafarer Operations team – formerly Seafarer Training and Certification – including email and phone numbers for training, certification and boatmaster enquiries.
Seafarer Operations
Seafarer Operations switchboard
Phone: +44 333 399 0040
Contact the Seafarer Operations switchboard for all enquiries relating to training and certification.
Phone lines are open 8:30am to 5:00pm, Monday to Friday (closed on UK bank holidays).
If you need to contact Seafarer Operations outside these hours or on a UK bank holiday, please email the relevant team.
Revalidation of certification
Revalidation of a UK deck or engineering Certificates of Competency (CoC) – excludes Flag State Endorsement (FSE) or Certificates of Equivalent Competency (CEC) and stand-alone Global Management Distress Safety System (GMDSS) revalidation .
Email: revalidation@mcga.gov.uk
Deck certification
Applications for a Notice of Eligibility (NoE), Certificate of Competency (CoC), Rating Certificate, Vessel Traffic Service (VTS) Logbook or MCA-issued Certificates of Proficiency.
Email: deck@mcga.gov.uk
Engineering certification
Applications for a Notice of Eligibility (NoE) Certificate of Competency (CoC) Rating Certificate or MCA-issued Certificates of Proficiency.
Email: engineering@mcga.gov.uk
Flag State Endorsement and Certificates of Equivalent Competency
Applications for, or revalidation of, a Flag State Endorsement (FSE), Certificate of Equivalent Competency (CEC), Authority to Operate Certificate (ATO) or UK Legal and Administrative Processes (UKLAP).
Email: fse@mcga.gov.uk
Global Maritime Distress and Safety System
Applications for a UK GMDSS, UK GMDSS STCW Endorsement, UK Long Range Certificate, or the revalidation of a Global Maritime Distress and Safety System (GMDSS) STCW endorsement.
Email: GMDSS@mcga.gov.uk
Registry of Shipping and Seamen
Email: seafarers.registry@mcga.gov.uk
Phone: +44 333 399 0039
Phone lines are open 7:30am to 5:30pm, Monday to Friday (closed on Christmas Day, Boxing Day and New Year’s Day). 9am to 4pm, Saturday and Sunday.
Contact the Registry of Shipping and Seamen (RSS) to enquire about:
- Seaman’s Discharge Book – applications if you’re a British seafarer or are working on a UK-registered ship or yacht
- British Seaman’s Card – applications for a card if you’re a British citizen
- Ships’ Cook Certificate of Competency – applications for an MCA-issued Ships’ Cook Certificate of Competency
- registering births and deaths in the following circumstances – a person who has given birth or died on board a UK-registered vessel, or a British citizen who has been born or died on board a non-UK-registered vessel
- applying for World War 2 and post-war medals for people who identify as having served as part of the British Merchant Navy during World War 2 and post-war campaigns
Boatmasters’ Licence (BML)
To enquire about a boatmaster application contact your Local marine office or RSS directly.
Exams contact details
Exams team
For all enquiries on certification verification.
Email: exams@mcga.gov.uk
Safe Manning
Applications for a Safe Manning Certification or a Safe Manning Exemption.
Email: safemanning@mcga.gov.uk
Boatmaster’ Licence policy
Enquiries about boatmaster’ policy.
Email: boatmaster@mcga.gov.uk
Oral exam booking
For exam bookings and exam issues only.
Email: onlineoralexams@mcga.gov.uk
Support for Maritime Training
For enquiries about funding for Support for Maritime Training (SMarT).
Email: smart@mcga.gov.uk
Phone: 020 3817 2209
Training courses
For training providers queries relating to short course approvals.
Email: stc.courses@mcga.gov.uk