Report a lorry or HGV driver or company
Report a heavy goods vehicle (HGV) driver or the vehicle operator if you think they’re breaking safety rules.
Applies to England, Scotland and Wales
There’s different guidance about reporting a bus or coach service or driver.
What you can report to DVSA
You can report an HGV driver or the company running the HGVs (a ‘vehicle operator’) to the Driver and Vehicle Standards Agency (DVSA) if you think they’re breaking road safety rules or the terms of their operator licence.
This includes:
- breaking drivers’ hours rules
- drivers not having the correct licence or training
- overloading vehicles
- using vehicles that are not safe to drive
- using emission cheat devices
- using an unauthorised operating centre
- carrying dangerous or hazardous goods without permission
- operating an HGV without a valid MOT
Reporting other types of activity or crime
You cannot use this form to report:
- drivers of vehicles that are not HGVs (for example vans, light goods vehicles or cars)
- companies that do not operate HGVs
- driving behaviour or criminal offences
- parking problems or local traffic issues
- medical conditions affecting a driver’s ability to drive
- customer service or general business complaints
Report driving behaviour and criminal offences
Report to the police any activity that involves:
- dangerous or aggressive driving
- drink or drug-driving
- speeding
- using a mobile phone while driving
If you’re in danger or it’s an emergency, dial 999 and ask for the police.
Report parking and local traffic problems
Report to your local council:
- parking problems (for example, blocking access, parking on pavements or double yellow lines)
- road obstructions
- HGVs using weight‑restricted roads (for example, roads with a 7.5 tonne limit)
Customer service complaints
Complain to directly to the company if you’re unhappy with the service they have provided (for example, staff rudeness or late deliveries).
How to report an HGV driver or company to DVSA
Fill in the online form to report the HGV driver or company operating the HGVs to DVSA.
It helps if you give your name and contact details. DVSA can then contact you if they need more information.
You do not have to give your personal details. Any information you do give will be kept private and confidential.
You do not have to provide evidence. However it can help an investigation if you include photos.
For your own safety, do not try to find out more or let anyone know you’re making a report.
Other ways to report
You can call DVSA if you cannot use the online service.
Telephone: 0800 030 4103
Monday to Friday, 8am to 5pm
Find out about call charges
If you call anonymously:
- you will never be asked for your name or to provide contact details
- your call will not be traced
- you will not have to make a statement or be called as a witness
- you will not have to appear in court
Depending on the incident you’re reporting, it might be possible for the driver or company to work out that you reported it - even if you report it anonymously.
What happens after you have reported something to DVSA
DVSA will review the information you sent. They will decide what to do next, which could include:
- asking DVSA examiners to investigate the case
- asking you for more information if you shared your contact details
- working with other government departments and agencies or the police
DVSA cannot give feedback on an ongoing case.
Updates to this page
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Added link to the form to the online form to report a lorry or HGV driver or company.
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First published.