Indonesia: reporting a crime or police misconduct
How to report a crime or police misconduct if you’re a British national in Indonesia.
Get help in an emergency
Read how to:
- contact emergency services in Indonesia
- get help from the UK government abroad including in an emergency
If you’ve been affected by crime abroad, read Reporting a crime abroad and getting help.
Rape or sexual assault in Indonesia
If you or someone you know is a victim of rape or sexual assault, read Indonesia: information for victims of rape and sexual assault. This includes:
- who to contact
- how the British embassy or consulate can help
- support options in Indonesia and the UK
Report a crime to the Indonesian police
There is no fee to file a police report in Indonesia.
What to bring
When you go to the police, bring:
- your passport or photo ID
- any evidence of the incident (photos, videos, documents or belongings)
- details of the incident (date, time, location, a record of what happened and who was involved)
- a translator or interpreter
A limited number of police officers speak English. There may be a translation service at the police station, but this is not guaranteed.
Read how to find a translator or interpreter in Indonesia.
Where to go
Choose the type of police station that deals with the crime you’re reporting.
There are 4 types of station:
- Sub-District Police
- District Police
- Regional Police
- Indonesian National Police
Each station has an Integrated Police Service Centre, known as the SPKT unit. This is where you should report a crime.
Most stations are open 24 hours a day, 7 days a week.
Sub-District Police (POLSEK)
Go to a Sub-District Police station (known as POLSEK) to report incidents such as:
- lost and stolen passports and ID
- theft
- public disturbances
- assault
- domestic violence
- road traffic or other accidents in the local area with no casualties
These stations may have shorter opening hours.
District Police (POLRES)
Go to a District Police station (known as POLRES) to report incidents such as:
- robbery (force or threat of force used)
- fraud
- missing people
- homicide
- drug-related offenses
- road traffic or other accidents with casualties
You can also report lost and stolen items, assault and domestic violence if POLSEK is not available nearby.
Regional Police (POLDA)
Go to a Regional Police station (known as POLDA) to report:
- rape and sexual assault
- organised crime
- human trafficking
- terrorism
- corruption
- incidents involving multiple districts
- other complex or high-profile crimes
Indonesian National Police (POLRI)
Go to the Indonesian National Police (known as POLRI) to report:
- national-level or cross-border crimes
- cybercrime
- terrorism
- human rights violations
- cases involving government institutions
What to expect
The Indonesian police will usually:
- Check your identity and ask you for basic information.
- Ask you detailed questions and complete a police report form.
- Assign an investigator who is likely to ask you further questions. This may not happen on the same day.
- Write a police report, known as a Laporan Polisi (LP).
- Give you a case number and a copy of an official receipt of your report, known as a Surat Tanda Terima Laporan Polisi (STTLP).
- In some cases, send you an update letter called a Surat Pemberitahuan Perkembangan Hasil Penyidikan (SP2HP). You’ll only get this if there is new information about your case.
Keep the STTLP report safe. The case number in this report is very important for:
- insurance claims in road traffic accidents
- reporting lost or stolen passports to immigration authorities
- any legal procedures
The police may send you updates by WhatsApp.
Report police misconduct in Indonesia
If you have a national ID number, or Indonesian family or friends
You can submit a report of police misconduct online (in Indonesian) to the Public Complaints Division (DUMAS) of the Indonesian National Police. You need an Indonesian national ID number to do this.
If you have family or friends who are Indonesian nationals, they can submit a report on your behalf.
If you do not have a national ID number
As a foreign national without an ID number, you can report misconduct to Yanduan Propam Presisi. This is a professional standards department within the police.
Yanduan Propam Presisi
Telephone: +62 878 8008 0001
WhatsApp: +62 855 5555 4141
Email address: bagyanduan.divpropam@polri.go.id
National or Regional Police
You can also report misconduct to the National Police by phone, or the Regional Police by WhatsApp.
National Police
Telephone: 110 (24 hours)
Regional Police
Jakarta WhatsApp: +62 813 8282 3005
Bali WhatsApp: +62 881 0371 88582
Lombok and Gili Islands WhatsApp: +62 859 5616 6028
You’ll get an automated reply when you send a WhatsApp message. The officer on duty will then reply and ask for:
- your details
- the identity of the officer you wish to make a report about
- any information about what happened
- any evidence that you have
They’ll send further communication, including updates, by WhatsApp or email.
Complain in person
You can make a complaint in person by visiting a PROPAM Service Centre at the District Police (POLRES), Regional Police (POLDA) or National Police (POLRI).
Disclaimer
We provide this information as a guide only. For definitive information, contact the Indonesian authorities.
Read our consular information disclaimer.