How to report a problem or make a complaint about your social housing landlord
What to do if you live in social housing and you have a problem with your home or landlord
Applies to England
Making a complaint
Everyone deserves a safe and secure home.
If you live in social housing and you have a problem with your home or your landlord, there are ways to make things right.
Complaints could include:
- repairs and maintenance
- issues with communal areas
- health and safety issues
You can find information about how to make a complaint and who to contact about your concerns here:
Making a complaint about building safety concerns
If your complaint is about a high-rise residential building and you are worried about a serious safety risk, such as fire spreading or part of the building collapsing, you can find information about how to make a complaint and who to contact by visiting the Building Safety Regulator.
Making a referral to us
Our role is not to resolve disputes between tenants and their landlord. This is the role of the Housing Ombudsman Service. We signpost tenants and their representatives who have complaints about landlords to the Ombudsman.
A referral is information, allegations, or complaints that tell us that a social housing landlord may not be delivering the outcomes of our standards. You can tell us if you think that a landlord is not delivering what we expect of them.
We receive referrals from different people including tenants, shared owners, local councillors or MPs, and employees of landlords.
To understand more about what we do and how we regulate social landlords, please read How we regulate.
If you want to make a referral about a social landlord to us, you can find out how to do it here.
Privacy notice
Our privacy notice explains how we process and protect your personal information in line with data protection legislation and sets out your rights.