Make a referral to RSH
How to contact us about a landlord
Applies to England
A referral is information, allegations, or complaints that tell us that a social housing landlord may not be delivering the outcomes of our standards.
You can tell us if you think that a landlord is not delivering what we expect of them.
We receive referrals from different people including tenants, shared owners, local councillors or MPs, and employees of landlords.
This is not the way to resolve disputes between social housing tenants and their landlord. You can find out more about making a complaint here.
How to make a referral online
To make an online referral to our Referrals and Regulatory Enquiries team, select the option below that best describes your relationship to the landlord.
You will have the opportunity to upload supporting evidence when completing this form.
If you are acting on behalf of a tenant, you must have their permission to make this referral.
What happens after a referral
We will look at the information you have given us and use it to help us monitor and regulate the landlord. We may use the information to help us decide which landlords or issues need attention in future inspections.
We may contact the landlord to check whether they are meeting the requirements of our standards.
Occasionally, we may decide to carry out an inspection.
If we cannot help, we will tell you. We will also let you know if there are other organisations that may be able to help instead.
We may ask you for more information.
We may contact the landlord to get more information about the issues you have raised. We do not normally share the personal details of people who provide information to us. However, if you have any concerns about your details being disclosed, you can ask that we do not share your details with the landlord.
Other ways to make a referral
You can also make a referral by:
- Email: enquiries@rsh.gov.uk
Writing to:
Referrals and Regulatory Enquiries team
Regulator of Social Housing
Level 2
7-8 Wellington Place
Leeds
LS1 4AP
United Kingdom
Calling:
- 0300 124 5225
What to include in your referral
If you want to make a referral, you should tell us:
- The name of the social housing landlord you want to tell us about
- A few details about why you think the landlord is not delivering the outcomes of the regulatory standards. This might include telling us about whether any other social housing tenants may be affected by the issue.
- Whether you have reported this issue to the landlord and if so, what the outcome of that was.
- Whether you have reported this issue to anyone else, such as the Housing Ombudsman and the Building Safety Regulator
- Your name, address, and contact information, if you want us to contact you about it.
Find out more about:
- How we assess issues of potential regulatory concern, including referrals
- Our approach to responsive engagement
Privacy notice
Our privacy notice explains how we process and protect your personal information in line with data protection legislation and sets out your rights.