How to manage your charity's volunteers

How to recruit and manage volunteers for your charity, including the vetting process, paying expenses, role descriptions and insurance.

Applies to England and Wales

How to find volunteers

You can get volunteers from a number of different sources, such as:

  • word of mouth
  • personal recommendation
  • advertising in national or local press

Websites where you can advertise volunteer roles include Volunteering England, Reach and TimeBank.

KnowHowNonProfit has guides on where to find volunteers and the volunteer recruitment process.

Criminal records checks

If your volunteers will be working with children or vulnerable adults, by law you can get a Disclosure and Barring Service check (DBS, formerly the Criminal Records Bureau) on them.

The DBS will search police records to identify people who are unsuitable for certain types of work, especially work involving children and vulnerable adults.

DBS checks are free for volunteers.

Your charity could get into legal problems if you don’t clearly distinguish between its paid staff and volunteers. It’s possible for volunteers to claim they have the same rights as employees, including claiming unfair dismissal for example.

A written role description for your volunteers can help make it clear what the boundaries and expectations are. It’s important that the role description could not be confused with an employment contract or job description. For example it must not require volunteers to work particular hours.

Expenses for volunteers

Volunteers aren’t paid for their time but should be paid for any out-of-pocket expenses. These expenses could include:

  • travel
  • postage and telephone costs if working from home
  • essential equipment, such as protective clothing

Volunteers should provide receipts for any expenses they incur.

If a volunteer receives any type of reward or payment other than expenses, they may see this as a salary and they could be classed as an employee or worker. This then gives them some employment rights.

Insurance to cover volunteers

Make sure your charity’s insurance covers your volunteers. Even if your charity doesn’t employ staff, you may still decide to take out employers’ liability cover for volunteers.

Check whether your insurance policy:

  • includes volunteers
  • covers the activities volunteers will be doing
  • states any age limits for volunteers
Published 23 May 2013