Guidance

Help and support with tax credits

Watch videos and webinars to get help with tax credits.

Managing your tax credits

Watch our short YouTube video to find out about how to manage your tax credits to get the money you’re entitled to and how to:

  • identify what qualifies as a change of circumstance
  • inform HMRC of a change of circumstance
  • understand what you need to do throughout the lifetime of your tax credits claim

Tax credits and your Personal Tax Account (PTA)

Did you know you can use your PTA to view your tax credit payments online? Watch our short YouTube video that explains how to:

  • view your tax credits summary
  • change personal details, for example the number of hours you work
  • view a breakdown of tax credit payments including payment history

Did you know you can also use your PTA to print confirmation of you National Insurance Number? Watch our short YouTube video that covers:

  • where to find guidance on setting up your PTA
  • where you can find the National Insurance section on your PTA
  • how to contact HMRC

Tax credit renewals

If you are looking for a quick guide to tax credit renewals, then watch our short YouTube video to find out:

  • when HMRC send out your renewal letter
  • why it is important that you respond on time
  • where to find additional guidance

Tax credit checks

To find out why it is so important to respond promptly to a tax credit check, watch our short YouTube video about to find out:

  • how HMRC contacts you
  • why your details are being checked
  • what you need to do and when

Tell HMRC you’ve started paid work

Catch up with the latest available webinar about starting paid work to find out how to tell HMRC using your Personal Tax Account.

Tell HMRC your paid work has ended

Catch up with the latest available webinar about ending paid work to find out how to tell HMRC using your Personal Tax Account.

Published 4 October 2017
Last updated 27 June 2018 + show all updates
  1. The tax credit renewals YouTube video link has been updated.
  2. Webinars for managing your tax credits, tax credits and your PTA, tax credits renewals have been added and tax credit checks has been updated.
  3. First published.