Guidance

Help and support with tax credits

Watch videos and webinars to get help with tax credits.

Managing your tax credits

Watch our short YouTube video to find out about how to manage your tax credits to get the money you’re entitled to and how to:

  • identify what qualifies as a change of circumstance
  • inform HMRC of a change of circumstance
  • understand what you need to do throughout the lifetime of your tax credits claim

Watch our short YouTube video

Watch our short YouTube video

Tax credits and your Personal Tax Account (PTA)

Did you know you can use your PTA to view your tax credit payments online? Watch our short YouTube video that explains how to:

  • view your tax credits summary
  • change personal details, for example the number of hours you work
  • view a breakdown of tax credit payments including payment history

Watch our short YouTube video

Watch our short YouTube video

Tax credit renewals

If you are looking for a quick guide to tax credit renewals, then watch our short YouTube video to find out:

  • when HMRC send out your renewal letter
  • why it is important that you respond on time
  • where to find additional guidance

Watch our short YouTube video

watch our short YouTube video

Tax credit checks

To find out why it is so important to respond promptly to a tax credit check, watch our short YouTube video which shows:

  • how HMRC contacts you
  • why your details are being checked
  • what you need to do and when

Watch our short YouTube video

watch our short YouTube video

Published 4 October 2017
Last updated 29 March 2019 + show all updates
  1. The tell HMRC you’ve started paid work payroll and tell HMRC your paid work has ended webinars have been deleted.

  2. The Tax credits and your Personal Tax Account section has been updated to remove the details about the National Insurance number.

  3. The manage your tax credits YouTube video link has been updated.

  4. The tax credit renewals YouTube video link has been updated.

  5. Webinars for managing your tax credits, tax credits and your PTA, tax credits renewals have been added and tax credit checks has been updated.

  6. First published.