Guidance

Get help with technology during coronavirus (COVID-19)

Guidance on the devices and support available to provide remote education and access to children’s social care.

The Department for Education (DfE) is providing a range of support to local authorities, trusts, schools, 16 to 19 academies, colleges and other further education (FE) institutions through its Get help with technology programme.

Parents, carers, pupils and students cannot apply for digital devices or internet access through this scheme themselves. They should contact their school, 16 to 19 academy, college or FE institution to discuss requirements for accessing remote education.

Get laptops and tablets for pupils and students who cannot access face-to-face education due to coronavirus (COVID-19)

DfE is providing more than 1.3 million laptops and tablets to help disadvantaged pupils and students access remote education during coronavirus (COVID-19).

The get laptops and tablets for pupils and students who cannot access face-to-face education due to coronavirus (COVID-19) guidance provides information for schools, colleges, other FE institutions, trusts and local authorities about how to apply. Parents, guardians, pupils and students cannot apply for these devices directly from DfE.

Information on how to choose, secure, lend and manage devices is available on the get help with technology website.

Get internet access for disadvantaged children and young people

Support for access to the internet is available for disadvantaged children and young people.

DfE is working in partnership with mobile network operators to support disadvantaged school pupils in years 3 to 13 and students in further education who rely on a mobile internet connection when their face-to-face education is disrupted by coronavirus (COVID-19).

Those eligible for support may be able to benefit from free increases to their mobile data during the spring and summer 2021 terms.

DfE is giving schools, colleges, other FE institutions, trusts and local authorities 4G wireless routers that they can lend to disadvantaged children and young people. This includes financially disadvantaged students aged 16 to 19 who do not have access to broadband at home. This is in addition to routers dispatched to local authorities and academy trusts in the summer 2020 term.

The get internet access guidance includes information on:

  • how schools and further education institutions can can request additional mobile data for disadvantaged children and young people
  • how schools, 16 to 19 academies, colleges and other FE institutions can order 4G wireless routers
  • the pilot schemes DfE ran using BT Wi-Fi hotspots and increased mobile data allowances

Laptops, tablets and 4G wireless routers for social care

The laptops, tablets and 4G wireless routers provided during coronavirus (COVID-19) guidance includes information on the devices given to local authorities and academy trusts in 2020 to provide access to social care services.

Apply for a grant and support to get set up with a digital education platform

Schools, colleges and 16 to 19 academies can apply for government-funded support to access G Suite for Education or Office 365 Education. Our get funding and support to set up a digital education platform guidance has information to help schools and colleges choose and apply for the most appropriate platform for them.

Get funded training and support to set up and use technology effectively

Academy trusts, schools, colleges, 16 to 19 academies and other FE institutions can access funded advice, guidance and training from the EdTech Demonstrators, a network of schools and colleges expert in their use of technology.

Read the other guidance on remote education during coronavirus (COVID-19).

Read the other guidance on social care during coronavirus (COVID-19).

Published 19 April 2020
Last updated 4 March 2021 + show all updates
  1. Updated to clarify who is eligible for connectivity support.

  2. Updated to include information for further education (FE) institutions.

  3. Added O2 and Vodafone to the Get help with technology programme.

  4. Page updated to reflect school closures.

  5. Updated to include information on the increased help available from January 2021.

  6. Updated information on how to get a grant and support to use a digital education platform.

  7. Updated to emphasise the current offers and to encourage reallocation of any 4G wireless routers sent during the summer term that are not being used.

  8. Guidance updated.

  9. Updated to clarify that all local authorities and academy trusts have been invited to order, the majority of devices have been delivered and to set out the delivery timeline going forward.

  10. Updated with various clarifications, including emphasising that devices are for education and social care, adding information on protecting children and young people online, and linking to guidance on loaning or gifting devices.

  11. Updated to reflect policy and process development.

  12. New details of the offer have been added, including a section on getting help using online education platforms.

  13. Clarification on who digital devices and internet access will be provided to.

  14. We have clarified the role of responsible bodies in ordering digital devices for eligible children and young people.

  15. We added a sentence to clarify that the offer also helps local authorities supporting care leavers and children with social workers.

  16. First published.