What happens when the Environment Agency stops maintaining a flood or coastal erosion defence, how to challenge the decision and how to manage your risk afterwards.
To reduce the risk and impact of flooding, the Environment Agency carries out maintenance work:
- on or near main rivers
- to main river and sea defences
Maintenance can include:
- grass cutting and weed control
- removing obstructions from rivers
- repairing and operating sluice gates and pumping stations
The Environment Agency can stop maintaining and operating these defences if the cost is judged to outweigh the benefits.
The Environment Agency will contact you if you’re going to be affected by these changes.
How you’ll be notified
You’ll be sent a letter if you’re going to be affected, explaining:
- why maintenance is going to stop
- what maintenance work the Environment Agency currently carries out
- recommendations for future maintenance work
- the asset’s condition and an estimate of when you’ll need to replace it
- the proposed notice period and when maintenance will stop
- the environmental permits and other permissions you may need to maintain the asset in future
You’ll also be given a contact at your local Environment Agency office so you can express any concerns, discuss alternatives, or challenge the decision.
How to challenge the decision
You have a right to challenge the decision to stop maintenance, or raise concerns about the way the Environment Agency has consulted with you.
You’ll find details of your Environment Agency contact in the notice they send you.
How much notice you’ll get
You’ll usually get at least 6 months notice. More notice is given when appropriate. The Environment Agency will continue to maintain the asset throughout the notice period.
Under exceptional circumstances, the Environment Agency can’t provide reasonable notice, eg if a defence unexpectedly fails and it’s uneconomic to repair. In this situation, you may be given the opportunity to carry out repairs yourself, as long as you have the necessary approvals and permits. You’ll need to maintain the defence after you’ve repaired it.
At the end of the notice period the Environment Agency will stop all maintenance. Decisions about future maintenance will be for you to make from that point onwards. You’ll still need a permit to carry out some works - check with the Environment Agency if you’re not sure.
Managing risk when an asset is no longer maintained
You can discuss your flood risk management options with the Environment Agency.
These could include:
- maintaining the asset yourself
- setting up a community partnership or neighbourly arrangement with others who benefit from it
- setting up an internal drainage board, eg to maintain a pumping station
- doing nothing, or removing the asset and accepting that your risk of flooding may increase
- changing land use, eg creating a wildlife habitat
- a combination of these options
Contact the Environment Agency
National Customer Contact Centre
PO Box 544
Telephone 03708 506 506
Telephone from outside the UK (Monday to Friday, 8am to 6pm GMT) +44 (0) 114 282 5312
Monday to Friday, 8am to 6pm.
Due to the current health emergency we have reduced the times our phone lines are open. This is under review and we hope to be able to extend them soon. If possible please contact us by email at email@example.com.
The impact of COVID-19 on our teams means you may experience some delays in responses as most of our staff will be working from home. We are currently unable to deal with post sent to our offices in the usual way.