Business and enterprise – guidance

Environmental claims and labels: guidance for businesses

Information for businesses on mandatory and voluntary environmental claims and labelling schemes.

Environmental (or ‘green’) claims and labels enable businesses to highlight the environmental impact and qualities of products and services to help consumers make informed buying choices.

Businesses can also enhance their reputation and demonstrate that they are acting responsibly to their consumers, business partners and regulators by providing credible information. Often these actions can steer the market towards products with a reduced environmental impact.

Environmental claims and labels must be credible to consumers, clearly understood, and genuinely reflect a benefit to the environment. This guide provides links to a range of tools and resources for both mandatory and voluntary schemes to help business provide useful and accurate information, which is fair and not misleading.

Green claims

Defra’s green claims guidance (2011) provides advice to business for clear, accurate, relevant and substantiated environmental claims on products, services or in marketing and advertising. To complement the guidance, a summary ‘quick guide’ gives a brief overview of the essential aspects of a good environmental claim.

Useful research that informed the guidance includes:

Some industry sector specific guides include:

European energy label

The mandatory European Energy Label requires producers of certain types of products (including refrigerators and freezers, washing machines, ovens and lamps) to show information that helps consumers compare energy efficiency between products.

Guidance on the existing EU Framework Directive covering Energy Labelling and individual product measures is available. A Revised directive (PDF, 787KB, 12 pages) introduces requirements for advertisers.

Defra is working in partnership with retailers to communicate the changes in the EU Energy Label to consumers. Communications material include a leaflet, posters, staff training material, internet banners and articles for in store and online magazines. If you wish to discuss the possibility of working in partnership with Defra please contact:

EU Ecolabel

The EU Ecolabel scheme is a voluntary labelling scheme designed to help consumers identify products with the lowest environmental impact. Companies who believe that their products can meet the demanding Ecolabel standard must have this independently assessed and verified before being allowed to carry the distinctive EU Ecolabel Flower logo. Looking for the Ecolabel Flower logo makes it simple for consumers to have confidence in the reduced environmental impact of the product that they are buying.

The EU Ecolabel scheme continues to grow year on year, in both the number and range of different products that it covers. Defra operates the EU Ecolabel in the UK and is keen to encourage this growth. More information on the products covered, the verification process and how to apply is available at the link below.

Food labelling

There are a range of different voluntary labels related to the environmental impact of food. Labels often focus on single environmental issues like ‘organic’. But there is increasing interest in reducing the environmental impact of food across a range of environmental indicators to improve the sustainability of our food supply long term (see The Foresight project Global Food and Farming Futures report. The viability of food eco-labelling is being explored across Europe at various levels including the industry-led EU Sustainable Consumption and Production Food Round Table and through the Eu Ecolabel.

Defra also has wider responsibilities on food labelling and food compositional standards where this does not relate to food safety or nutrition.

False or misleading claims and labels

The Consumer Protection from Unfair Trading Regulations 2008 requires all information to consumers to be fair and honest. If you believe that a claim is false or misleading, even after explanations from the retailer or manufacturer, you are entitled to take this up with the relevant enforcement body.

Defra has no enforcement role in relation to misleading claims and labels, except for labelling schemes for which Defra itself is responsible, like the European Ecolabel. The bodies with a role in enforcing or regulating environmental claims, where you can go for advice or further information, are:

  • your local authority Trading Standards Service, which enforces consumer protection legislation, can advise you on how to deal with complaints. You can contact them via the Citizens Advice consumer helpline on 03454 04 05 06 or visit their website, which provides clear, practical advice on consumer issues. In Northern Ireland enforcement responsibilities rest with the Trading Standards Service of the Department of Enterprise, Trade and Investment.
  • the Advertising Standards Authority, which deals with complaints about all advertisements and promotions and includes broadcast adverts, ensures standards are adhered to through the application of the advertising standards codes (CAP and BCAP codes).
  • the Committee of Advertising Practice (CAP), which writes the non-broadcast Advertising Code, provides pre-publication advice via its CopyAdvice service. UK TV and radio adverts are pre-cleared through Clearcast and the Radio Advertising Clearance Centre. All 3 bodies will provide advice on how to get your green claims right.
  • the National Measurement Office (NMO) in the UK is responsible for enforcement of eco-design of energy using products and European energy labels requirements.
  • the Trading Standards Institute provides general guidance for business on how to comply with consumer protection legislation.

Further information