Guidance

DBS barring referrals: Online services for referred individuals

Online services for people who have been referred to the Disclosure and Barring Service.

If you’ve been referred to us you can confidentially communicate with us about your case through our secure online services.

Using our online services you can:

  • submit general enquiries
  • submit a complaint
  • start a Web chat with a customer service advisor
  • register for a secure online account with us

What are the benefits of registering for an online account?

Registering for an online account also lets you:

  • receive correspondence about your referral case
  • request details of your referral case
  • submit your representations
  • submit late representations
  • request a review of a decision to include you in one or both Barred Lists
  • manage your account

To register for an online account:

  • select ‘Register’ in the top right corner
  • select ‘Create an Individual Account’
  • follow the on screen instructions

Once registered, the authorisation code provided in your DBS letter will be set to inactive. To activate it, please contact the DBS call centre on 03000 200 190 and then:

  • on the online account homepage select the ‘DBS authorisation code’ icon in the top left corner
  • enter the authorisation code, once activated by the DBS call centre, into the ‘Authorisation code’ field and select ‘Validate’
  • validate your identity once prompted and submit the details
  • log in to your DBS online account to gain access to the available online services

After logging in to your authorised account you can check the ‘Messages’ and ‘To do list’ links in the top left corner.

If we have communicated with you, an alert will appear in your ‘Messages’. If you need to take any action on your case, an alert will appear in your ‘To do list.’

If you need help

You can start a web chat with a customer services advisor or you can call us on 03000 200 190.

Published 4 September 2017