Apply for your PIP claim to be looked at if your mobility award was not increased because you reached State Pension age
How to ask for your Personal Independence Payment (PIP) claim to be looked at again if you were told your mobility award could not increase because you had reached State Pension age.
Applies to England, Scotland and Wales
This guidance is only for Personal Independence Payment (PIP) claims that were reviewed between 8 April 2013 and 20 November 2020.
If DWP used a health professional report when reviewing your claim, and you had not reported a change in your mobility needs, you may be entitled to an increase in your mobility award. This is because we should not have told you that it could not be increased because you had reached your State Pension age. You may have got more money.
Eligibility
You may be entitled to an increased award for the mobility part of your PIP, even if you have stopped getting PIP, if all of the following apply:
- you had your PIP claim reviewed between 8 April 2013 and 29 November 2020
- you were over State Pension age
- you received the standard rate of the mobility award
- you did not report a change in your circumstances that affected your mobility needs
- you had a health professional assessment which recommended the enhanced rate of the mobility award
- you continued to receive the standard rate of the mobility award
- your decision letter told you we could not increase your mobility award because you were over State Pension age
If you are getting PIP now, we will not reduce your award because of this change.
We cannot look again at any decisions made by a tribunal.
How to apply
Contact PIP and say you are enquiring about the ‘Regulation 27 administrative exercise review’.
You’ll need your National Insurance number. (You can find this on letters about tax, pensions and benefits.)
PIP
Telephone: 0800 121 6579
Textphone: 0800 121 4493
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 169 0310
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 9am to 5pm
Find out about call charges
Or write to:
Freepost
RUAU-JZTA-KHJC
PIP (AE)
Mail Handling Site A
WOLVERHAMPTON
WV98 2EU
You should quote ‘Regulation 27 administrative exercise review’ and you must include:
- your National Insurance number on each page your send us
- your name and address
- a contact telephone number
What happens next
We’ll tell you if you need to provide more information to support your application.
If you meet the eligibility criteria, we will check to see if you should have been paid more. If we should have paid you more, we will pay this to you.
Last updated 30 May 2024 + show all updates
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Eligibility section updated at bullet 5 to make it clear that the criteria is that the health professional assessment must have recommended the enhanced rate of the mobility award.
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Added translation