Apply for a driving test refund if you're affected by the Citroën C4, D4 or DS5 recall
You can claim a refund if you have to change or cancel your driving test at short notice because of the recall of Citroën C4, D4 or DS5 cars.
Applies to England, Scotland and Wales
Citroën has issued an urgent recall for some C4, D4 and DS5 cars due to a fault with the airbag system.
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Check if your Citroën C4, D4 or DS5 is affected by the recall.
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Do not drive your car until it’s been repaired if it’s affected.
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If you cannot get it repaired before your driving test, you will need to change or cancel your test.
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You can apply for a refund if you have to change or cancel your test at short notice because of this.
Citroën issued a recall for C3 and DS3 cars in June 2025. You can no longer claim a refund if you have to cancel your test at short notice because you have a C3 or DS3. You must still get it repaired before you can use it for your driving test. Find out what to do if you have a C3 or DS3.
Check if your car is affected
If you intend to take the test in a Citroën C4, D4 or DS5, check if it’s affected on the Citroën website.
You will need the vehicle identification number (VIN). You can find this:
- on the car’s MOT certificate (at point 1)
- in the log book (V5C) (part 4 (vehicle details) at point E)
Check if your Citroën C4, D4 or DS5 is affected.
What to do if your car is affected
Do not drive your car until it has been repaired if it’s affected.
You will need to get your car repaired before you can drive it again. This includes using it for your driving test.
What to do about your driving test
You can either:
- change your driving test to a date after the car is fixed
- cancel your driving test and book a new one once it’s fixed
- use a different car for your test
If you change or cancel your driving test within 10 clear working days of your test, you will automatically lose your fee. However, you will then be able to apply to the Driver and Vehicle Standards Agency (DVSA) for a refund up to 11:59pm on Sunday 7 September 2025.
Apply for a driving test refund
To be eligible for a refund, you must have changed or cancelled your test within 10 clear working days of your test because of the Citroën recall.
You cannot apply for a refund until you have done this.
You will need your:
- full name as it appears on your driving licence
- driving licence number
- driving test reference number
- vehicle registration (number plate)
- vehicle identification number (VIN) - you can find this on the MOT certificate (at point 1) or in the vehicle’s log book (V5C) (part 4 (vehicle details) at point E)
You must apply for a refund by 11:59pm on Sunday 7 September 2025.
What will happen on the day of your driving test
The examiner will check that any necessary repairs have been completed to your Citroën C4, D4 or DS5. They will use Citroën’s online service to confirm this.
Your driving test will be cancelled and you will not get a refund if the car is affected and has not been repaired.