British Ambassador to South Sudan
We work closely with the Government of the Republic of South Sudan to build upon our strong bilateral relationship and to support peace and capacity-building.
We work to support conflict prevention and conflict resolution across the ten states. Within this, supporting core human rights, democratic governance, and accountability is central.
If you’re in South Sudan and you urgently need help (eg if you’ve been attacked, arrested or there has been a death), call +211 (0) 912327315 or +211 (0) 0959100135. If you’re in the UK and concerned about a British national in South Sudan, call 020 7008 1500.
Get or renew a passport
The British embassy can’t help with passport enquiries. Contact Her Majesty’s Passport Office if you need help.
Get an emergency travel document
If you have lost or had your passport stolen, contact us as soon as possible.
Travel advice: for information and advice on travelling to South Sudan, see travel advice for South Sudan.
Get a visa
The British embassy can’t help with visa enquiries.
If you’re not a British national, you may need a visa to travel to the UK. Check if you need a UK visa.
If you’re a British national travelling abroad and need to apply for a visa to visit a particular country or check if you need a visa, see the entry requirements on our foreign travel advice for the country you want to visit.
For more information on visas, see UK visas and immigration.
For information on getting married in South Sudan, see getting married abroad.
Register a birth or death
If the death occurred in South Sudan and you’re still in the country, contact us. If you’re in the UK and hear of the death of a relative from a third party, you should contact the Foreign and Commonwealth Office on 020 7008 1500.
Read our guidance on coping with death abroad.
Support if you’ve been arrested
We’ll do all we can to contact you within 24 hours of being told that you’ve been detained or arrested. We cannot get you out of prison, prevent the local authorities from deporting you after your prison sentence, or interfere in criminal or civil court proceedings.
The British Embassy Juba does not provide legalisation services. Ask the UK government to get a UK document legalised (certified as genuine).
How else we can help
In addition to the services listed above, for British nationals needing emergency consular assistance, we can:
- provide information about transferring funds
- help people with mental illness
- offer support and help in a range of other cases, such as child protection and abductions, kidnappings or someone who is missing abroad and how to make a missing persons report
- provide consular assistance to British nationals who are victims of rape or serious sexual assault or any other serious crime
- help in contacting your family or friends when you are not able to do yourself because you are ill, in hospital, have been arrested etc
- provide advice following the death of a British national outside of the UK, where possible we will try to notify the next of kin
- make special arrangements in cases of terrorism, civil disturbances or natural disasters
- offer support and information when a British national is detained or arrested outside the UK
What consulates cannot do for you
Although we try to help British nationals in a wide range of situations, we cannot:
- get you out of prison, prevent the local authorities from deporting you after your prison sentence, or interfere in criminal or civil court proceedings
- help you enter a country, for example, if you do not have a visa or your passport is not valid, as we cannot interfere in another country’s immigration policy or procedures
- give you legal advice, investigate crimes or carry out searches for missing people, although we can give you details of people who may be able to help you in these cases
- get you better treatment in hospital or prison than is given to local people
- pay any bills or give you money
- make travel arrangements for you, find you work, accommodation, or make business arrangements on your behalf
- get involved in private disputes over property, employment, commercial or other matters
- renew or replace a full British passport
British Embassy Juba
Thom Ping, Juba,
Reception and general enquiries: +211 (0) 912323712/+211 (0) 959200010
Consular enquiries [emergency calls only out of office hours]: +211 (0) 912327315/ +211 (0) 0959100135
Consular assistance (24 hour) +44 1908 51 6666 or +211 (0) 912327315 or +211 (0) 0959100135