This publication contains statistics on the use of language services in courts and tribunals. These services are supplied under a contract with Capita Translation and Interpreting (TI) and ‘off contract’ when a request can’t be supplied under the contract.
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The total number of overall completed service requests for language interpreter and translation services in Q3 2015 was 38,600; this has been stable over the last six quarters.
The overall ‘success rate’ for completed service requests for language interpreter and translation services increased to 97% in Q3 2015, from 96% in Q2 2015, the highest since the contract commenced in 30 January 2012.
The total number and rate of ‘proven’ complaints, relating to completed service requests, have continued a downward trend. In Q3 2015 there were 430 complaints, a decrease from 580 compared with Q2 2015. This represented a complaint rate of 1%, the lowest since the contract commenced. Similar to Q2 2015, the majority of the complaints were made by tribunals.
In Q3 2015, there were 270 completed ‘off contract’ service which continues an overall downward trend since Q2 2013. Completed ‘off contract’ service requests accounted for less than one percent of total completed service requests (completed service requests made under the contract and completed requests made directly by the courts) in Q3 2015.
The bulletin was produced and handled by the Ministry’s analytical professionals and production staff.
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