This publication contains statistics on the use of language interpreter and translation services in courts and tribunals. These services are supplied under a contract with Capita Translation and Interpreting (TI) and ‘off contract’ when a request can’t be supplied under the contract.
- The total number of completed requests for language interpreter and translation services has decreased from 162,300 completed service requests in 2013 to 160,600 in 2014 and 153,500 in 2015.
- The overall success rate for completed service requests for language interpreter and translation services has increased steadily from 90% in 2013 to 95% in 2014 and 97% in 2015.
- The total number and rate of ‘proven’ complaints, relating to completed service requests, have continued the downward trend since 2013. In 2015, the number of complaints was 2,100, compared to 2,900 in 2014 and 6,600 in 2013.
- There has been a continued downward trend in the number of ‘off contract’ completed requests from 5,100 in the last 3 quarters of 2013 to 1,500 in 2015.
The bulletin was produced and handled by the ministry’s analytical professionals and production staff. Pre-release access of up to 24 hours was granted to the following persons:
Lord Chancellor and Secretary of State for Justice; Parliamentary Under Secretary of State, Minister for the Courts and Legal Aid; Parliamentary Under Secretary of State, Minister for Prisons and Rehabilitation; Parliamentary Under-Secretary of State for Justice, Minister of State for Policing, Criminal Justice and Victims; Permanent Secretary; Director General, Finance and Corporate Services, Corporate Performance Group; Director of Analytical Services; Deputy Director, Interpreters Project; Procurement Manager, Ministry of Justice Procurement; Policy official, Intermediaries, Disclosure and Interpreter Policy; Chief Statistician; Head of News; Senior Press Officer – Criminal Justice Desk; and 4 special advisers and 4 Press Officers and 5 Private Secretaries and Assistant Private Secretaries.