This publication contains statistics on the use of language interpreter and translation services in courts and tribunals. These services are supplied under a contract with Capita Translation and Interpreting (TI) and ‘off contract’ when a request can’t be supplied under the contract.
- The total number of completed requests for language interpreter and translation services increased by 5% in the last quarter, from 36,300 in Q4 2015 to 38,300 in Q1 2016. This follows a downward trend in the previous quarters, with overall numbers still lower than Q1 2015 (40,000).
- The overall ‘success rate’ for completed requests for language interpreter and translation services had increased overall since the settlement of mileage rate dispute between the interpreters and the contractors in May 2013. In Q1 2016, the success rate was 97%, a similar rate to Q4 2015 (98%).
- The total number of complaints was 440 in Q1 2016, a small increase from 430 in Q4 2015, whilst the rate of complaints has continued to fall steadily from 2014 to just over 1% in Q1 2016.
- The total number of ‘off contract’ services requests have continued to decrease. In Q1 2016, there were 220 completed ‘off contract’ service requests compared with 240 in Q4 2015, a decrease of 10%.
The bulletin was produced and handled by MOJ’s analytical professionals and production staff. Pre-release access of up to 24 hours was granted to the following persons:
Lord Chancellor and Secretary of State for Justice; Parliamentary Under Secretary of State, Minister for the Courts and Legal Aid; Parliamentary Under Secretary of State, Minister for Prisons and Rehabilitation; Parliamentary Under-Secretary of State for Justice, Minister of State for Policing, Criminal Justice and Victims; Permanent Secretary; Director General, Finance and Corporate Services, Corporate Performance Group; Director of Analytical Services; Deputy Director, Interpreters Project; Procurement Manager, Ministry of Justice Procurement; Policy official, Intermediaries, Disclosure and Interpreter Policy; Chief Statistician; Head of News; Senior Press Officer – Criminal Justice Desk; and four special advisers and 4 Press Officers and 5 Private Secretaries and Assistant Private Secretaries.