- number of completed requests for language services (made under the contract) in the second quarter (Q2) of 2014 has decreased for the first time since information has been collected (Q1 2012). This is largely driven by a reduction in tribunal requests
- success rate’ for completed requests for language services (made under the contract) decreased slightly in Q2 2014, to 94.1% from 94.5% in the first quarter (Q1) of 2014. Success rate in Q2 2014 is still well above the 2013 average of 90.1%
- complaint volume and rate have continued the downward trend. Q2 2014 the complaint rate (1.8%) was the lowest since the contract began
- when a request can’t be supplied under the contract, it is provided ‘off contract’. ‘Off contract’’ requests are made directly by courts and tribunals. Completed ‘off-contract’ requests for language services continue to decline quarter on quarter (600 in Q2 2014). In Q2 2014, ‘off contract’ requests accounted for 1.5% of all completed requests compared with 6.9% in Q2 2013
The bulletin was produced and handled by the Ministry of Justice’s (MOJ) analytical professionals and production staff.
Pre-release access of up to 24 hours was granted to the following persons:
Lord Chancellor and Secretary of State for Justice; Parliamentary Under Secretary of State, Minister for the Courts and Legal Aid; Parliamentary Under Secretary of State, Minister for Prisons and Rehabilitation; Parliamentary Under-Secretary of State for Justice, Minister of State for Policing, Criminal Justice and Victims; Permanent Secretary; Director General, Finance and Corporate Services, Corporate Performance Group; Director General, Transforming Justice, Corporate Performance Group; Director General, Criminal Justice Group; Director of Analytical Services; Deputy Director, Interpreters Project; Procurement Manager, MOJ Procurement; policy official, intermediaries, Disclosure and Interpreter Policy; chief statistician; Head of News; senior press officer – Criminal Justice Desk; 2 press officers; 2 special advisors; 3 private secretaries and 5 assistant private secretaries.