Official Statistics

Statistics on the use of language interpreter and translation services in courts and tribunals 1 January 2013 to 31 December 2014

Statistics on the use of language services in courts and tribunals between 1 January 2013 to 31 December 2014.

Documents

Interpreter tables 2014

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Off-contract requests 2014

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Complaints by category of complaint, requester type and language

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Completed language service requests by outcome, requester type and language

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Details

This publication contains statistics on the use of language interpreter and translation services in courts and tribunals. These services are supplied under a contract with Capita Translation and Interpreting (TI) and ‘off contract’ when a request can’t be supplied under the contract.

Key findings

  • The total number of completed requests for language Interpreter and translation services requests in 2014 decreased by 1,700 from 162,300 services requests in 2013 to 160,600 in 2014, a decrease of 1%. The main driver for the decrease is due to fewer requests from Social Security and Child Support (SSCS) tribunal.

  • The overall ‘success rate’ for completed service requests increased by 4.5 percentage points, from 90.1% in 2013 to 94.6% in 2014.

  • The total number of ‘proven’ complaints made relating to completed service requests in 2014 decreased by 55.3% (from 6,600 in 2013 to 2,900 in 2014); the complaint rate also decreased to 1.8% in 2014 from 4.1% in 2013.

  • In 2014, there were 2,400 completed ’off-contract’ service requests, compared with 5,100 requests in the last nine months of 2013, a decrease of 53.6% decrease. In 2014 ‘off contract’ service requests accounted for 1.5% of all completed service requests.

The bulletin was produced and handled by the ministry’s analytical professionals and production staff. Pre-release access of up to 24 hours was granted to the following persons: Lord Chancellor and Secretary of State for Justice; Parliamentary Under Secretary of State, Minister for the Courts and Legal Aid; Parliamentary Under Secretary of State, Minister for Prisons and Rehabilitation; Parliamentary Under-Secretary of State for Justice, Minister of State for Policing, Criminal Justice and Victims; Permanent Secretary; Director General, Finance and Corporate Services, Corporate Performance Group; Director of Analytical Services; Deputy Director, Interpreters Project; Procurement Manager, Ministry of Justice Procurement; Policy official, Intermediaries, Disclosure and Interpreter Policy; Chief Statistician; Head of News; Senior Press Officer – Criminal Justice Desk; five Press Officers and five Private Secretaries and Assistant Private Secretaries.

Published 16 April 2015
Last updated 16 April 2015 + show all updates
  1. Completed requests file added.
  2. First published.