I am today (8 October 2013) announcing a review of the way in which the Driver and Vehicle Licensing Agency delivers services to its customers. This includes services to motorists, businesses, the police, the courts, local authorities and others.
We are committed to delivering better quality and better value motoring services to the public, business and other interested parties. In line with the objectives we set out in the Department for Transport’s Motoring Services Strategy last year, we will undertake a review of the DVLA commencing this month. The review will focus on the DVLA’s current operation, services and change portfolio and make recommendations for a future business strategy which will enable digital service transformation and a step change in efficiency, whilst supporting economic growth and meeting statutory obligations. I am placing a copy of the terms of reference in the libraries of both Houses and on the department’s website.
Mary Reilly, a non-executive director of the Department for Transport, will lead the 3-month review before submitting a report to ministers outlining formal recommendations for transformation within the DVLA. We will then consider those recommendations fully before making any decisions and any further announcements.
Other documents relating to the DVLA review