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HMRC deals with the tax and payments affairs of virtually every business and individual in the UK. Your Charter sets out sets out the relationship HMRC wants with its customers, what customers can expect from us, and the behaviours we expect of them.
The latest report, covering April 2013 to March 2014, focuses on:
answering customer calls and rolling out cheaper 03 telephone numbers
dealing with post from customers
modernising PAYE with Real Time Information
providing new ways of improving the support we give to people who need extra help