Statutory guidance

Work Programme provider guidance: 2018 contract variation

Referrals to this programme ended on 31 March 2017. This guidance is for existing Work Programme participants only.

Documents

Chapter 1: introduction and overview

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Chapter 2: claimant groups

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Chapter 3a: mandation

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Chapter 3b: action planning

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Chapter 3c: work experience

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Chapter 4: referrals

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Chapter 4b: safeguarding and vulnerability

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Chapter 5: change of circumstances

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Chapter 6: raising a compliance doubt

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Chapter 7: re-compliance and reviewing a sanction

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Chapter 8: JSA entitlement doubt

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Chapter 9: payments

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Chapter 10: completing the Work Programme

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Chapter 11: market share shift

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Chapter 12: performance management

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Chapter 13: other programmes

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Chapter 14: minimum standards

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Chapter 15: definitions

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Chapter 16: complaints

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Chapter 17: training allowance (JSA only)

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Chapter 19: information sessions

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Chapter 20: Youth Contract, wage incentives

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Chapter 21: management information and local authorities

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Details

Read the Work Programme live running memos for updates to the provider guidance.

Published 21 June 2018
Last updated 17 December 2018 + show all updates
  1. Revised version of chapter 6 (now version 2, dated 15.11.2018) - revised information about the Labour Market Decision Making team for Work Programme sanction referrals and re-compliance notifications.
  2. Added a chapter that has not been published before - chapter 4b: safeguarding and vulnerability. This is version 1, dated 09/04/18.
  3. Revised version of chapter 3a (now version 2, dated 25/07/2018) - references to 'Universal Jobmatch' have been replaced by 'Find a job'.
  4. First published.