Withdrawing from the non-household retail market: list of water and sewerage companies granted permission to exit

Notice setting out the water and sewerage undertakers granted permission to withdraw from the non-household retail market.



This is a list of water companies that have been granted permission to withdraw from the non-household retail market (known as “retail exit”). These companies stopped providing retail services to their non-household customers when the market opened in April 2017.

The water companies will transfer their non-household customers to an alternative supplier (known as an “acquiring licensee”). The alternative supplier will then be responsible for providing the retail services to those customers.

Published 12 December 2016
Last updated 20 April 2018 + show all updates
  1. Entries updated for Severn Trent Services, Severn Trent Water Ltd and United Utilities Water Ltd. Added an entry for South East Water Ltd.
  2. Updated the list as Severn Trent Water Ltd have withdrawn their application.
  3. Severn Trent Water Ltd have changed the date of their exit to 1 June 2017. Yorkshire Water Services Ltd have decided not to proceed with their exit to Three Sixty Water Ltd.
  4. First published.