Decision

Withdrawing from the non-household retail market: list of water and sewerage companies granted permission to exit

Notice setting out the water and sewerage undertakers granted permission to withdraw from the non-household retail market.

• From: Department for Environment, Food & Rural Affairs
• Published: 12 December 2016
• Last updated: 8 December 2022 — See all updates

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Companies with approval to withdraw from the non-household retail market for water

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This is a list of water companies that have been granted permission to withdraw from the non-household retail market (known as “retail exit”). These companies stopped providing retail services to their non-household customers when the market opened in April 2017.

The water companies will transfer their non-household customers to an alternative supplier (known as an “acquiring licensee”). The alternative supplier will then be responsible for providing the retail services to those customers.

Published 12 December 2016

Last updated 8 December 2022 + show all updates

1. 8 December 2022

   Updated the list of Undertakers granted permission to withdraw from the non-household retail market. ESP Water Ltd exited the non-household retail market to Castle Water Ltd on 17 March 2023.

2. 7 June 2022

   Edited the content under the 'Undertakers granted permission to withdraw from the non-household retail market' heading to add Veolia Water Projects Ltd.

3. 20 April 2018

   Entries updated for Severn Trent Services, Severn Trent Water Ltd and United Utilities Water Ltd. Added an entry for South East Water Ltd.

4. 13 April 2017

   Updated the list as Severn Trent Water Ltd have withdrawn their application.

5. 14 February 2017

   Severn Trent Water Ltd have changed the date of their exit to 1 June 2017. Yorkshire Water Services Ltd have decided not to proceed with their exit to Three Sixty Water Ltd.

6. 12 December 2016

   First published.