Withdrawing from the non-household retail market: list of water and sewerage companies granted permission to exit
Notice setting out the water and sewerage undertakers granted permission to withdraw from the non-household retail market.
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This is a list of water companies that have been granted permission to withdraw from the non-household retail market (known as “retail exit”). These companies stopped providing retail services to their non-household customers when the market opened in April 2017.
The water companies will transfer their non-household customers to an alternative supplier (known as an “acquiring licensee”). The alternative supplier will then be responsible for providing the retail services to those customers.
Last updated 8 December 2022 + show all updates
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Updated the list of Undertakers granted permission to withdraw from the non-household retail market. ESP Water Ltd exited the non-household retail market to Castle Water Ltd on 17 March 2023.
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Edited the content under the 'Undertakers granted permission to withdraw from the non-household retail market' heading to add Veolia Water Projects Ltd.
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Entries updated for Severn Trent Services, Severn Trent Water Ltd and United Utilities Water Ltd. Added an entry for South East Water Ltd.
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Updated the list as Severn Trent Water Ltd have withdrawn their application.
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Severn Trent Water Ltd have changed the date of their exit to 1 June 2017. Yorkshire Water Services Ltd have decided not to proceed with their exit to Three Sixty Water Ltd.
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First published.