Windrush Compensation Scheme independent review: the Adjudicator
Published 30 December 2019
© Crown copyright 2019
This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3 or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gov.uk.
Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned.
This publication is available at https://www.gov.uk/government/publications/windrush-compensation-scheme-independent-review-the-adjudicator/windrush-compensation-scheme-independent-review-the-adjudicator
The Adjudicator’s Office has now been appointed to undertake independent reviews of Windrush Compensation decisions and look at how complaints about the handling of a Windrush Compensation Scheme claim have been managed.
The Adjudicator can consider a request for review or an escalation of a complaint from:
- the claimant, or an authorised representative
- the authorised representative of a deceased person’s estate
The Adjudicator is currently Helen Megarry and she is supported by the Adjudicator’s Office, which is staffed by employees of HMRC.
The Adjudicator can only look at cases when all stages of the Home Office’s internal review processes have been completed and the claimant or their representative has:
- received the outcome of a Home Office internal review of their decision on their entitlement to compensation and/or offer
- completed all stages of the Home Office’s internal complaints process
If a claimant is not satisfied with a decision we have made on their claim, they can ask the Windrush Compensation Scheme for an internal review. Authorised representatives may also request a review on behalf of their client.
Where a claimant or their representative is not satisfied with the services provided by the Home Office, they can also escalate a complaint which has already been through the internal Home Office complaints process. Details of how to make a complaint are included in our guidance for claimants.
Complaints can be made with by emailing us at:
Email: complaints@homeoffice.gov.uk
Or write to us at:
Complaints allocation hub
Customer correspondence hub
7th Floor
Lunar House
40 Wellesley Road
Croydon, CR9 2BY
The Adjudicator’s Office can conduct an independent review of Home Office decisions made under the Windrush Compensation scheme on:
- the compensation decision, including the final offer, but cannot consider claimant eligibility
In addition, the Adjudicator’s Office can look at complaints, by:
- claimants or their representatives
- our services
- administration of applications for the Windrush Compensation Scheme
You can read the Windrush Compensation Scheme Privacy information notice on personal information supplied or collected for the purposes of making a compensation claim held and processed by the Home Office.