Guidance

Child Maintenance Service: what to do if you’re unhappy with our service

This leaflet explains what to do if you’re unhappy with the service provided by the Child Maintenance Service or with a decision we’ve made.

• From: Department for Work and Pensions
• Published: 18 March 2013
• Last updated: 16 January 2019 — See all updates

This publication was withdrawn on 28 August 2020

This leaflet is no longer up to date. Find out how to make a complaint to the Child Maintenance Service.

Documents

[Withdrawn] What to do if you’re unhappy with the Child Maintenance Service

Ref: ISBN 978-1-78153-315-4, CMSB011GB

PDF, 172 KB, 29 pages

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Details

This leaflet explains how to make Child Maintenance Service complaints, disputes and appeals.

Find out more about child maintenance complaints and appeals.

Child maintenance leaflets in other formats

Phone 0800 171 2345

TexBox and textphone number 0800 232 1975

This leaflet is available in Welsh, Braille and in print.

Find out about call charges.

Published 18 March 2013
Last updated 16 January 2019 + show all updates

1. 16 January 2019

   Added updated version of 'What to do if you're unhappy with the Child Maintenance Service' leaflet - now includes the current phone numbers.

2. 20 September 2017

   Added updated version of the leaflet.

3. 30 June 2014

   Published updated leaflet with the latest guidance about child maintenance.

4. 18 March 2013

   First published.