The Civil Service Reform Plan set out the need to move to a “digital civil service” - Digital by Default in skills, style and how citizens use services to interact with government. Following on from that, the Government Digital Strategy was published in November 2012. It set out a clear vision for digital services so straightforward and convenient that all those who can use them prefer to do so. These services would be more efficient and cost-effective, delivering on the government’s Efficiency and Reform agenda.
The Digital Strategy established 14 clear actions. In December 2012, each department published its own Departmental Digital Strategy, corresponding to the 14 actions.