Guidance

Universal Credit: your claim journey in live service areas

An overview of the steps people will take when claiming Universal Credit in a live service area, from making a claim to starting work.

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This publication is out of date. Read the latest information at www.gov.uk/universal-credit

Documents

Your claim journey in Universal Credit live service areas

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If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Welsh: Taith eich cais yn ardaloedd gwasanaeth byw Credyd Cynhwysol

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This gives details of the different stages of claiming Universal Credit in a live service area, from making a claim through to looking for work and getting a full time job.

It provides information on:

  • how Universal Credit is being introduced
  • how to make an online claim
  • what support is available when making a claim

It describes what happens once a claim has been submitted, including attending an interview with a work coach and accepting a Claimant Commitment. There’s also information about reporting changes in circumstances and what happens once the claimant gets a job.

Part of the Universal Credit toolkit for partner organisations.

Published 28 March 2013
Last updated 11 April 2016 + show all updates
  1. Updated to reflect changes to Universal Credit from April 2016 (English only, Welsh to follow).
  2. Revised version with new information about the roll-out of Universal Credit.
  3. Published revised edition of the leaflet.
  4. Updated to include the latest information about the expansion of Universal Credit
  5. Added new version of Welsh PDF.
  6. Products have been updated to provide the latest information about how Universal Credit will be introduced.
  7. Page updated to provide more detail on the content of the documents
  8. English PDF updated to reflect recent changes to where Universal Credit is available.
  9. Changes to reflect the introduction of Universal Credit in more Jobcentres from October 2013.
  10. Changes to reflect extension of the pathfinder to Oldham and Warrington.
  11. Updated to reflect the changes to the services that are offered in the Universal Credit Pathfinder.
  12. First published.