This document issued by the Office of Fair Trading (OFT) has been withdrawn.
This document did not take account of developments in case law, legislation, or practices since its original publication. It should not be relied on either as a statement of the law or CMA policy.
Current CMA Guidance on unfair contract terms can be found at Unfair contract terms: CMA37, which replaced all previous OFT / CMA guidance on unfair contract terms when the Consumer Rights Act came into force on 1 October 2015. Other information on the CMA’s consumer powers can be found in Consumer protection enforcement guidance: CMA58.