Guidance

Unfair contract terms - materials for businesses: CMA20 to CMA23

Materials to help businesses with different needs understand and comply with the UTCCRs.

This publication was withdrawn on

These documents issued by the Office of Fair Trading (OFT) have been withdrawn. See the ‘Detail’ section below for further information.

Documents

UTCCRs at a glance: decide if the UTCCRs apply to your business

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UTCCRs check-list: some general tips on what to check

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UTCCRs explained: an overview in an easy to digest format

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Reviewing or drafting terms how-to: practical guide to what to consider in business-to-consumer agreements

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Details

These documents issued by the Office of Fair Trading (OFT) have been withdrawn.

These documents did not take account of developments in case law, legislation, or practices since their original publication. They should not be relied on either as a statement of the law or CMA policy.

Current CMA Guidance on unfair contract terms can be found at Unfair contract terms: CMA37, which replaced all previous OFT / CMA guidance on unfair contract terms when the Consumer Rights Act came into force on 1 October 2015. Other information on the CMA’s consumer powers can be found in Consumer protection enforcement guidance: CMA58.

Published 5 June 2014