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This publication is available at https://www.gov.uk/government/publications/tier-4-premium-customer-service-for-sponsors/tier-4-premium-customer-service-for-sponsors
1. What is the Tier 4 premium customer service?
This service for sponsors is designed to:
- offer your institution an enhanced level of support in sponsoring all overseas students
- provide you with tailored advice and support with your sponsor licence and your students’ immigration needs
2. Included services
2.1 Named licensed manager and regional account manager
You will be allocated a licence manager and will be given a telephone number and e-mail address to contact them. Your licence manager will be your first point of contact for any enquiries relating to your Tier 4 licence or migrant related problems. You will be able to contact your license manager between 9am and 5pm on weekdays. The service standard is 5 working days.
You will also be allocated a regional account manager from within our Tier 4 premium customer service team, who will be available to support your licence manager with more complex queries and strategic issues.
You will be given the opportunity to regularly talk with us at annual Tier 4 events and through meetings with your licence manager and senior members of the team.
2.2 Student immigration history details
With the permission of the student, we will provide you with information about the student’s immigration history, which will assist you in deciding if they can apply for Tier 4 leave and whether you should issue a confirmation of acceptance for studies (CAS).
These requests will be carried out within 3 working days. This is otherwise available by a subject access request which costs £10. The service standard for subject access requests is 40 days.
2.3 Priority treatment on changes to your Tier 4 license
You will receive priority treatment on requests to make changes to your Tier 4 licence. Requests will be carried out within 10 working days. We do not process basic compliance assessment (BCA) applications which can take up to 18 weeks to be completed.
Complex requests, such as mergers and takeovers, may take longer than 10 working days to complete. If this happens, your licence manager will be in contact with you throughout this period.
2.4 Management information reports on CAS allocation
You will receive a monthly report detailing the CAS certificates which you have used in the previous 3 months. These reports will provide you with an indication of where your CAS outcomes place you in relation to the BCA criteria.
3. What we cannot provide
- consider an application outside of the immigration rules
- consider migrant applications quickly, although we can provide updates on the progress of an application, with the permission of the applicant
4. Eligibility to apply
Any licensed sponsor with Tier 4 sponsor status can apply to join the service provided they don’t have outstanding compliance actions. We may withdraw the premium customer service if we take compliance action against you through our normal procedures.
5. The cost of the service
The Tier 4 premium customer service is available for £8,000 for a 12 month period. This includes the fee for your next BCA.
6. How to apply
You can apply for the premium customer service using your sponsorship management system (SMS) account and selecting ‘Apply for or renew Tier 4 Premium Customer Service’. You do not need to send us any supporting documents.
7. How long it will take
We aim to consider your application within 10 working days.
8. Contact us
If you would like to find out more about the premium customer service you can contact the team by:
- email:Tier 4 Premium Customer Service
- telephone: 07824 551239 or 07824 840191 Monday to Friday 9am to 5pm.