In this first year of our five-year strategy, we have fulfilled our promise to ‘deliver more impact for more people’. We have reached more people with our services, investigated more cases, and helped public services to improve by sharing what we have learnt.
We are accountable to Parliament and this report provides Parliament and the public with information on our performance. It details the progress we made during 2013-14, including what we did to be more transparent and accountable and to transform the way we work. As a result of the changes we made, we completed 2,199 investigations – six times as many as in the previous year. Users of our service also received decisions on their cases more quickly than before.