NHS Choice Framework

Sets out patients’ rights to choice in healthcare, where to find information to help choose, and how to complain if choice isn’t offered.



The framework brings together information about patients’ rights to choice about their health care, where to get more information to help make a choice, and how they can complain if they have not been offered choice.

In some circumstances the patient has legal rights to choice and they must be given these choices by law. In other circumstances they do not have a legal right to choice but should be offered choice about their care, depending on what’s available locally.

Published 29 April 2016
Last updated 14 January 2020 + show all updates
  1. Details for contacting NHS Improvement have been added to section 13.

  2. Changes have been made throughout the NHS choice framework to clarify what choices are available to patients and when these rights apply. Chapters 2 and 9 have had the most changes made. Substantial changes have been made to chapter 9, section 3, to make it clear that some people will not be able to directly manage a personal health budget and that a decision on if this is appropriate will be made following a discussion with the individual's healthcare professional.

  3. First published.