Corporate report

The Adjudicator's Office annual report 2025

Our annual report reflects on performance during the period 1 April 2024 to 31 March 2025, along with our Level 3 Insight report on Guidance.

• From: The Adjudicator’s Office
• Published: 20 October 2025

Documents

The Adjudicator's Office annual report 2025

HTML

Insight report: Guidance

HTML

Data for annual report - total complaints received

ODS, 5.2 KB

This file is in an OpenDocument format

This file may not be suitable for users of assistive technology.

Request an accessible format

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

Our annual report reflects on performance during the period 1 April 2024 to 31 March 2025.

Our Insight report summarises our deep-dive review of how customer circumstances are applied in decision making, with recommendations to help HMRC improve services to customers.