Corporate report

The Adjudicator's Office annual report 2025

Our annual report reflects on performance during the period 1 April 2024 to 31 March 2025, along with our Level 3 Insight report on Guidance.

• From: The Adjudicator’s Office
• Published: 20 October 2025

Documents

The Adjudicator's Office annual report 2025

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Data for annual report - total complaints received

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Insight report: Guidance

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Details

Our annual report reflects on performance during the period 1 April 2024 to 31 March 2025.

Our Insight report summarises our deep-dive review of how customer circumstances are applied in decision making, with recommendations to help HMRC improve services to customers.

Published 20 October 2025