Guidance

Tell the CMA about a consumer protection issue with a care home

Guidance on how residents and relatives can inform the CMA about a consumer protection issue with a care home.

Document

Details

As part of the Competition and Markets Authority’s (CMA) market study into care homes for the elderly we want to hear from residents or relatives who feel they may have been treated unfairly by a care/nursing home.

This could, for example, include concerns about the fairness of contract terms, unexplained or ‘hidden’ charges, unexpected fee increases, confusing requests for ‘top-up’ payments or occasions when complaints may not have been handled fairly.

Our guidance sets out how to report concerns and gives sources of advice.

If you want to tell us about other issues related to our market study, please see our statement of scope.

Published 2 December 2016