Guidance

Childcare service: service availability and issues

Check the availability and any issues affecting the Childcare service.

Documents

Details

Latest updates on the availability and any issues affecting the Childcare service.

Published 12 October 2017
Last updated 26 May 2020 + show all updates
  1. Planned downtime from Wednesday 27 May 2020 10pm to 1:30am Thursday 28 May 2020 has been added.

  2. Due to scheduled maintenance you will be unable to access the service from 10pm on Tuesday 5 May 2020 to 1:30am on Wednesday 6 May 2020.

  3. Planned downtime for Saturday 25 April 2020 11:30pm to 6:00am Sunday 26 April 2020 has been added.

  4. Planned downtime from 11:30pm on Saturday 25 April 2020 to 3:30am on Sunday 26 April 2020 has been added.

  5. Planned downtime from 10:00pm on Tuesday 14 April 2020 to 2:30am on Wednesday 15 April 2020 has been added.

  6. Planned downtime from 10:15pm on Saturday 28 March 2020 to 3:15am on Sunday 29 March 2020 has been added.

  7. Planned downtime from 10pm on Thursday 26 March 2020 to 1am on Friday 27 March 2020 has been added.

  8. Planned downtime for Tuesday 10 March 2020 to Wednesday 11 March 2020 has been updated.

  9. Planned downtime from 10pm on Tuesday 10 March 2020 to 12:30am on Wednesday 11 March 2020 has been added.

  10. Planned downtime from 6pm on Saturday 7 March 2020 to 7:30am on Sunday 8 March 2020 has been added.

  11. This service will be unavailable from 11:59pm on Tuesday 25 February 2020 to 3am on Wednesday 26 February 2020.

  12. This service will be unavailable from Wednesday 19 February 2020 10pm to 2am Thursday 20 February 2020.

  13. The planned downtime for Tuesday 18 February 2020 from 11:59pm to 3am Wednesday 19 February 2020 has been cancelled.

  14. This service will be unavailable from from 23:59 on Tuesday 18 February to 3am on Wednesday 19 February 2020. Information about this issue has been added.

  15. This service will be unavailable from Saturday 8 February 2020 11pm to 12:01am Sunday 9 February 2020.

  16. This service is available as normal.

  17. This service will be unavailable from 11pm on Thursday 6 February to 2am on Friday 7 February 2020.

  18. This service will be unavailable from 10pm on Thursday 23 January to 2am on Friday 24 January 2020.

  19. Planned downtime from 11pm on Thursday 16 January 2020 to 1am on Friday 17 January 2020 has been added.

  20. Planned downtime from 10pm on Thursday 28 November 2019 to 12.30am on Friday 29 November 2019 has been added.

  21. The Debit card payment browser issue has been resolved.

  22. Information about debit card payments in the Chrome browser on a mobile device has been added.

  23. Planned downtime from 11:59pm on Tuesday 19 November 2019 to 3am on Wednesday 20 November 2019 has been added.

  24. This service will be unavailable on Sunday 17 November 2019 from 5am to 9am.

  25. This service will be unavailable from 10pm on Thursday 7 November 2019 to 12:05am on Friday 8 November 2019.

  26. This service will be unavailable from 10pm on Saturday 9 November 2019 to 4am on Sunday 10 November 2019. Information about this issue has been added.

  27. This service will be unavailable from midday to 8pm on Saturday 12 October 2019.

  28. This service will be unavailable from 10pm on Thursday 26 September 2019 to 2am on Friday 27 September 2019.

  29. Planned downtime for 10pm on Thursday 15 August 2019 to 6:30am on Friday 16 August 2019 has been added.

  30. You will not be able to use this service from 10:30pm on Friday 2 August 2019 to 2:30am on Saturday 3 August 2019. Information about this issue has been added.

  31. Planned downtime for 11pm on Thursday 25 July 2019 to 1:30am on Friday 26 July 2019 has been added.

  32. This service will be unavailable from 10:00pm on Friday 12 July to 3am on Saturday 13 July 2019. Information about this issue has been added.

  33. The service has now been restored and is available.

  34. A service issue message has been added to the page because the service is currently unavailable.

  35. This service will be unavailable from 11:30pm on Saturday 29 June to 6am on Sunday 30 June 2019. Information about this issue has been added.

  36. Planned downtime for Thursday 20 June 2019 from 10pm to 2:30am on Friday 21 June 2019 and planned downtime for 5am to 8am on Sunday 23 June 2019 has been added.

  37. This service will be unavailable from 10:15pm on Friday 14 June to 2:45am on Saturday 15 June 2019. Information about this issue has been added.

  38. Planned downtime on Wednesday 29 May 2019 from 11pm to 2am on Thursday 30 May 2019 has been added.

  39. Planned downtime for 10pm to 11pm on Tuesday 28 May 2019 has been added.

  40. The planned service downtime for Sunday 19 May from 4am to 8am has been cancelled.

  41. The childcare service will be unavailable from 4am to 8am Sunday 19 May 2019.

  42. Planned downtime from 10pm Tuesday 14 May 2019 to 2:30am Wednesday 15 May 2019 has been added.

  43. Planned downtime from 10pm Thursday 11 April 2019 to 2am Friday 12 April 2019 has been added.

  44. You will be unable to use this service from 10pm on Thursday 4 April 2019 to 2am on 5 April 2019. Information about this issue has been added.

  45. You will be unable to access our online service from 10pm on Sunday 31 March 2019 to 1am on Monday 1 April 2019.

  46. Planned downtime from 11am on Friday 22 March 2019 to 2am on Saturday 23 March 2019 has been cancelled.

  47. You will be unable to access our online service from 10pm on Thursday 21 March 2019 to 1am on Friday 22 March 2019, and from 11pm on Friday 22 March 2019 to 2am on Saturday 23 March 2019.

  48. You will be unable to access our online service from 10pm on Wednesday 20 March 2019 to 2am on Thursday 21 March 2019 and from 10pm on Thursday 21 March 2019 to 1am on Friday 22 March 2019.

  49. You will be unable to access our online service from 10pm on Saturday 23 February 2019 to 1am on Sunday 24 February 2019. Information about this issue has been added.

  50. You will be unable to use this service from 10pm on Thursday 14 February 2019 to 3am on Friday 15 February 2019. More information about this issue has been added.

  51. Planned downtime for 12 February to 13 February has been updated.

  52. You will be unable to use this service from 11pm Tuesday 12 February 2019 to 3am Wednesday 13 February 2019. More information about this has been added.

  53. Planned downtime for Sunday 3 February 2019 from 12:01am to 6am has been added.

  54. This service will be unavailable from 10pm on Tuesday 29 January 2019 to 2am on Wednesday 30 January 2019. More information about this issue has been added.

  55. Planned downtime for Saturday 19 January 2019 from 12:01am to 6am to complete scheduled maintenance has been added.

  56. The Childcare service will be unavailable from midnight to 1am on Thursday 10 January 2019.

  57. The planned service downtime has been cancelled.

  58. You'll be unable to access this online service from 12:01am to 6am on 15 December 2018. Information about this issue has been added.

  59. Planned downtime for Tuesday 27 November 2018 10pm to 2am Wednesday 28 November 2018 has been added.

  60. Planned downtime for Tuesday 13 November 2018 10pm to 2am Wednesday 14 November 2018 has been added.

  61. Service issue for Thursday 8 November 2018 from 6pm to 11pm has been added.

  62. Planned downtime from 10pm on Thursday October 18 2018 to 4am on Friday 19 October 2018 has been added.

  63. Planned downtime from 11pm on Saturday October 6 2018 to 4am on Sunday 7 October 2018 has been added.

  64. Planned downtime from 10pm on Thursday 4 October 2018 to 2am on Friday 5 October 2018 has been added.

  65. Planned downtime from 10pm on Saturday 29 September 2018 to 3am on Sunday 30 September 2018 has been cancelled.

  66. Planned downtime from 10pm on Saturday 29 September 2018 to 3am on Sunday 30 September 2018 has been added.

  67. A planned dowtime message has been added for 15 September 2018 as there is currently a problem affecting the service.

  68. Planned downtime from 10pm on Wednesday 22 August 2018 to 2am on Thursday 23 August 2018 has been added.

  69. Planned downtime from midnight to 1:30am on Friday 17 August 2018 has been added.

  70. Planned downtime from 11pm on Tuesday 7 August 2018 to 1:30am on Wednesday 8 August 2018 has been added.

  71. Planned downtime for Friday 3 August 2018 has been added.

  72. You may get an error message if you apply for Tax-Free Childcare using the Safari 6.0.6.4 browser. If you do, use a different browser if you have access to one.

  73. Planned downtime from 5am to 9am on Sunday 24 June 2018 has been added.

  74. Planned downtime from 10pm on Thursday 14 June 2018 to 2am on Friday 15 June 2018 has been added.

  75. Planned downtime from 10pm on Thursday 31 May 2018 to 2am on Friday 1 June 2018 has been added.

  76. Planned downtime from 10pm on Thursday 19 April 2018 to 2am on Friday 20 April 2018 has been added.

  77. Page updated to show there is no planned downtime.

  78. Planned downtime on 15 April 2018 4am to 5am has been added to this page.

  79. Planned downtime for 12 April 2018 has been added.

  80. Planned downtime between Wednesday 14 March 2018 10pm to Thursday 15 March 2018 2am added to the page.

  81. Planned downtime between Wednesday 28 February 2018 10pm to Thursday 1 March 2018 2am added to the page.

  82. Planned downtime for 7 February 2018 10pm and 8 February 2018 2am added to the page.

  83. You will be unable to access the Childcare service between 4am and 6am on Sunday 4 February 2018

  84. Planned downtime has been added for the childcare service on 18 January 2018 to 19 January 2018 and 20 January 2018 to 21 January 2018.

  85. There is planned downtime for the Childcare service from 12:01am to 2:30am on Sunday 12 November 2017.

  86. The Childcare service will be unavailable on 9 November 2017 from 10pm till 11:59pm.

  87. There is planned downtime for the Childcare service between 10pm on 6 November 2017 to 2am on 7 November 2017.

  88. The Childcare service will be unavailable from 11pm on Thursday 26 October 2017 to 1am on Friday 27 October 2017.

  89. There is planned downtime for the Childcare service between 11:00pm Monday 23 October and 00:01am Tuesday 24 October.

  90. First published.