In 2014, the Office of Fair Trading (OFT) agreed a package of measures (the 2014 Agreement) with a number of banks to:
- improve awareness of the undertakings signed by the banks, among relevant staff
- assist the CMA in assessing levels of compliance with the undertakings on an ongoing basis
The banks agreed to undertake a detailed annual audit of their systems and procedures for ensuring compliance with the undertakings.
In addition to this template, banks should also refer to: