Correspondence

CMA letter to Ulster Bank on its breaches of the NI PCA Banking Order

Letter to Ulster Bank about its non-compliance with the Northern Ireland Personal Current Account Banking Market Investigation Order 2008.

From:
Competition and Markets Authority
Published
11 June 2018

Documents

Letter from CMA to Ulster Bank

PDF, 116 KB, 2 pages

Details

Ulster Bank reported the following breaches to the Competition and Markets Authority (CMA):

  • In September 2016, failure to include a copy of the Switching Leaflet with the annual summary sent to customers who receive paper written communications
  • In September 2017, failure to issue the annual summary and the Switching Leaflet to customers

This letter sets out the action agreed between the CMA and Ulster Bank to remedy the breaches of the Order. For information on the CMA’s review of the NI Banking PCA Order see the case page.

Published 11 June 2018

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