Policy paper

Self-review tool for quality criteria for young people friendly health services

This publication was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government

This is the 2011 edition of the self-review tool for quality criteria for young people friendly health services.

Documents

Download How to use the Self-review tool kit

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Download Self-review tool

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (eg a screen reader) and need a version of this document in a more accessible format, please email publications@dh.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Detail

The Department of Health ‘Quality criteria for young people friendly health services’ has been designed to help commissioners and providers of health services to improve NHS and non-NHS health services.

The quality criteria provide good practice guidance that is based on local practice and evidence of what will improve patient experience and health outcomes for young people. 

Details of how to use the toolkit are given below.
Use of the quality criteria also helps to encourage young people to share in decisions about their health and to increase effective use of NHS and public health services.
 
The criteria cover 10 themes:

  1. Accessibility
  2. Publicity
  3. Confidentiality and consent
  4. Environment
  5. Staff training, skills, attitudes, values
  6. Joined-up working
  7. Involvement of young people in feedback, monitoring and evaluation
  8. Health issues for adolescents

There are two further themes focusing on specialist and targeted provision:

  1. Sexual and reproductive health services
  2. Specialist and targeted child and adolescent mental health services (CAMHS)